Client Analyst II New Remote- US

bswift LLC; Northern (KY); Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Remote first

Comprehensive Health Benefits

Competitive Compensation

Retirement Savings Plans

Professional Development

Supportive Culture

Employee Wellbeing Initiatives

Job summary

bswift is seeking a Client Analyst II to deliver exceptional service to our clients and their employees. You will maintain client benefits websites, document processes, and provide day-to-day operational support to clients and the bswift service center.

The role emphasizes data integrity, timely issue resolution, and collaborative problem solving in a remote-first, office-friendly environment. A bachelor’s degree and strong Excel/database skills are required, with experience in benefits systems

Qualifications

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation and manipulation
• Strong analytical and problem-solving skills with the ability to think creatively and independently
• Effective verbal and written communication skills to collaborate with clients and internal teams
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms

Responsibilities

• Provide ongoing service delivery to support client requirements and business needs
• Serve as first-level system support for assigned clients
• Maintain and update client benefits websites
• Perform ongoing audits and file reviews to ensure data integrity and accuracy
• Manage daily, weekly, and annual inbound and outbound file processing
• Research, analyze, and resolve participant cases and inquiries
• Execute client-specific reporting and support ACA processing activities
• Perform system testing to support bswift platform releases and annual enrollment activities
• Review release documentation to understand system changes and client impacts
• Execute operational processes as outlined in client Admin Guides
• Configure and test system functionality to meet client requirements for projects and enrollments
• Provide timely and accurate responses to client inquiries through research and analysis
• Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation

Skills

Microsoft Excel

Analytical thinking

Communication skills

Client service

HRIS knowledge

Education

Bachelor’s degree

Tools

Databases

Job description

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are looking for a talented and experienced individual to join our team as a Client Analyst II.

WHAT YOU’LL DO

The Client Analyst II plays a critical role in delivering exceptional service to bswift clients and their employees, with a strong focus on creating raving fans. This role is responsible for maintaining client benefits websites, executing and documenting benefits-related processes, and providing day-to-day operational support to clients, their participants, and the bswift service center.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide ongoing service delivery to support client requirements and business needs
• Serve as first-level system support for assigned clients
• Maintain and update client benefits websites
• Perform ongoing audits and file reviews to ensure data integrity and accuracy
• Manage daily, weekly, and annual inbound and outbound file processing
• Research, analyze, and resolve participant cases and inquiries
• Execute client-specific reporting and support ACA processing activities
• Perform system testing to support bswift platform releases and annual enrollment activities
• Review release documentation to understand system changes and client impacts
• Execute operational processes as outlined in client Admin Guides
• Configure and test system functionality to meet client requirements for projects and enrollments
• Provide timely and accurate responses to client inquiries through research and analysis
• Perform billing-related tasks, including invoice generation, payment posting, and receivables reconciliation

WHAT YOU NEED TO SUCCEED (Required Education and Experience)

• Bachelor’s degree from a four-year college or university, or an equivalent combination of education and experience
• Advanced proficiency in Microsoft Excel and working knowledge of Microsoft Office products
• Extensive experience working with databases, including data interpretation and manipulation
• Strong analytical and problem-solving skills with the ability to think creatively and independently
• Effective verbal and written communication skills to collaborate with clients and internal teams
• Experience with benefits administration systems, payroll systems, HRIS, or related software platforms

NICE TO HAVE (Preferred Education and Experience)

• Prior experience supporting ACA processing
• Experience working in a client-facing, service-oriented environment
• Familiarity with benefits enrollment cycles and annual open enrollment support

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $22-29/hr, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work . We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in bswift ’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.