Client Analyst II

Pathward; United States; Hybrid; USD 60,000 - 100,500; Full time

Benefits offered by this job

Health insurance

401(k) retirement benefits

Life insurance

Disability benefits

Paid time off

Job summary

Pathward is a hybrid, remote‑office company seeking an Account Manager to manage a portfolio of accounts, assist with funding requests and servicing issues, and enforce loan agreements and policies.

You will monitor collateral performance, support credit decisions, provide regular reporting, and ensure compliance with all policies while delivering strong client service. Compensation includes a $60,000–$100,500 salary plus comprehensive benefits.

Qualifications

• Bachelor's degree or equivalent education and work experience.
• 3+ years relevant experience.
• Detail oriented and proactive.
• Strong communication and analytical skills.
• Team player with client-focused mindset.

Responsibilities

• Manage a portfolio of accounts and assist clients with funding requests and servicing issues.
• Enforce loan and purchase agreements, SOPs, and credit policies.
• Monitor collateral performance and support credit decisions.
• Provide regular and ad hoc reporting.
• Identify risk factors and suggest mitigation strategies.
• Maintain high levels of customer service with clients and stakeholders.
• Balance needs of company and client to reach timely resolutions.

Skills

Detail oriented

Communication skills

Self starter

Assertiveness

Analytical

Teamwork

Customer focus

Education

Bachelor's degree or equivalent

Job description

We are a hybrid, remote‑office company dedicated to growing our talent anywhere!

We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin, TN, Easton, PA.

At Pathward, we take tremendous pride in our purpose to create financial inclusion for all™. We are a financial empowerment company that works with innovators to increase financial availability, choice, and opportunity for all. We strive to remove barriers that traditional institutions put in the way of financial access, and promote economic mobility by providing responsible, secure, high quality financial products.

We are a team of problem solvers and innovators who celebrate our differences and know that our unique perspectives make us stronger and well‑positioned for success. We celebrate, and embrace, our team members through our *HUMBLE*HUNGRY*SMART approach, and we believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

About the Role

Manage a portfolio of accounts by assisting clients with funding requests and servicing issues, including enforcing Loan Agreements/Purchase Agreements, Standard Operating Procedures, and Credit Policies.

What You Will Do

• Maintain a portfolio of accounts including preventing operational risk rating downgrades, reconciling and funding accounts and performing collection activities.
• Monitor the performance of the loan collateral and support the Account Executives in providing detail of the collateral performance in efforts to make the best credit decisions possible.
• Identify red flags, assess risk, and recommend solutions/findings to the appropriate representatives.
• Maintain outstanding customer service to clients, prospects, account debtors, vendors, and all internal stakeholders.
• Responsible for maintaining compliance with all company and regulatory policies and guidelines.
• Process funding requests, purchase batches, borrowing certs, and client requests.
• Provide all regular and ad hoc reporting requirements.
• Recognize and analyze positive or negative trends on a client by client basis to identify and mitigate potential risks to the bank.
• Address any debtor issues or concerns with the client to find a resolution and secure collateral.
• Effectively balance the needs of the Company and the Client; make timely decisions.
• Manages diverse portfolio of ABL/Factoring with multiple collaterals.
• Other duties as assigned.

What You Will Need

• Bachelor's degree or equivalent education and work experience.
• 3+ years relevant experience.
• Detail oriented
• Functional/technical skills
• Communication skills
• Self starter
• Assertiveness
• Analytical and instinctive
• Teamwork - willingness to assist team members
• Customer focus and dedication to meeting clients needs
• Self-starter

The responsibilities listed above are not all inclusive and may be changed at any time.

Salary range: $60,000 – $100,500

The salary range reflects the minimum and maximum target for a new hire in this role. Individual pay within the range will be determined by multiple factors which can include but are not limited to a candidate’s experience, qualifications, skills, and location. Your recruiter can share more about the specific salary for your location during the hiring process. Ranges may be modified in the future.

This role is also eligible for an annual performance-based incentive opportunity. Pathward offers a comprehensive benefits package for eligible employees, including health insurance, 401(k) retirement benefits, life insurance, disability benefits, paid time off, and more.

Who we are

Our commitment to inclusion is woven into our DNA. We believe that we are strongest when we embrace the voices of our employees, customers, partners, and the communities we serve.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, transgender status, pregnancy, national origin, age (age 40 and over), disability, genetic information, marital status, hair texture or hairstyle, ancestry, service in the uniformed services, protected veteran status, status as a victim of domestic violence or any other class protected by federal, state and local laws.

Applications will be accepted for a minimum of 3 days after posting, and there is no predetermined date by which applications should be submitted.

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights.