Client Advocate - Transitional Living Program/Maternity Group Home

Synergy Services; Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

401K Plan with Employer Match

Job summary

Synergy Services is seeking a Client Advocate for our Transitional Living Program in Kansas City. This full-time, hourly role involves supporting young adults aged 16-21 by providing advocacy and life skills training. Responsibilities include conducting intake paperwork, managing client records, and offering transportation support as needed.

Candidates must hold an Associate's degree or equivalent, have crisis intervention skills, and be willing to obtain necessary certifications. Join our team to make a meaningful impact!

Qualifications

• Knowledge of crisis intervention techniques.
• Must have valid driver's license and proof of insurance.
• Ability to manage and organize client records.

Responsibilities

• Provides advocacy and support to clients aged 16-21.
• Completes intake and discharge paperwork for clients.
• Maintains accurate documentation and client records.

Skills

Crisis intervention

Advocacy

Basic life skills teaching

Transportation

Education

Associate's degree or equivalent

Tools

Microsoft Office

Med Tech Certification

Job description

Position: Client Advocate

Program: Transitional Living Program/Maternity Group Home

Status: Full-Time, Hourly position

Available shifts: 9 am to 5 pm, Tuesday-Saturday, with Sunday and Monday off.

Shift Differential for Advocate Positions: $1 from 4:00pm to midnight and $2 from midnight to 8:00am.

Description

Transitional Living Program Youth Advocate in our Transitional Living Program (TLP). TLP helps young people through a wide range of programs and services that help build resiliency and provide the necessary tools to help youth heal and grow into healthy, productive adults. This position will provide advocacy, crisis intervention, support, to young adults ages 16-21 who were homeless and have entered the Transitional Living Program. Follow Standard Operating Procedures for site in day-to-day responsibilities. Step in for case manager as needed. Maintain organization of donations, supplies, and apartment essentials/equipment, and inventory.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completes intake and discharge paperwork for clients in shelter.
• Teaches basic life skills to clients, addressing their individualized needs. Examples include behavior management, communication skills, cooking, recreation, parenting skills and budgeting.
• Provides support for clients.
• Provides advocacy and assistance with meeting case management/treatment goals.
• Provides transportation for clients as needed.
• Dispenses medications to clients according to med tech certification guidelines.
• Maintains accurate documentation and client records.
• Performs general clerical duties, answers telephones, and answers hotline.
• Assists with training of volunteers and utilizes volunteer’s time to help meet client’s needs.
• Attends internal and/or external trainings and workshops to meet the 40 hour per year licensing requirement as long as within department budget and staff/client ratios are met.
• Completes minor maintenance duties around the facility. Completes maintenance requests and forwards them to management as needed.
• Maintains client confidentiality.
• Maintains communications with other staff members – both written and oral.
• Attends and participates in weekly staff meetings/case reviews.
• Maintains a clean environment as necessary i.e. cleaning facility areas, office area, laundering linens and completing other household tasks as needed and/or assigned.
• Unloads, sorts, and organizes donations received by the program. Records donations on the appropriate form and completes a thank you card for the donor.
• Creates menus for the program and submits grocery request to designated staff.
• Prepares and cooks meals for clients as required.
• Acts as coverage advocate on call.
• Participation in Performance and Quality Improvement activity is required by each employee.
• Performs other duties as assigned.

Supervisory Responsibilities

Directly supervises 1-2 volunteers in the shelter as needed. Carries out supervisory of volunteer responsibilities in accordance with the organization's policies and applicable laws.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Position requires Med Tech Certification, CPR and Class E Chauffeur’s License within 30 days from the date of hire. Must also obtain current Food Handlers License if required for the position.

Other Skills And Abilities

Must be at least 20 years of age, pass a background check that includes fingerprinting, a drug screen, have a valid driver’s license, proof of car insurance and Motor Vehicle Record (MVR) that is free of violations that conflict with Synergy’s insurance policy. The employee must be able to use general office equipment, type and have the ability to use computer software, including Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, or communicable diseases. The employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee may be exposed to the risk of violence and secondary trauma.

Non-Discrimination

Synergy Services is an EEO employer. We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.

Benefits

All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, PTO, paid holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits.

Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.