Client Advocate

Groundworks New Mexico; Albuquerque (NM); On-site; USD 29,205 - 35,817; Full time

Job summary

Groundworks New Mexico seeks a Client Advocate in Albuquerque to provide case management for survivors of domestic violence. You will support individuals in achieving their service plan goals while collaborating with various organizations.

The ideal candidate is bilingual in English and Spanish, holds an Associate's degree or has equivalent experience, and has at least one year of related work experience. The position offers a salary range of $21.20 to $26.00 per hour based on experience.

Qualifications

• Bilingual in English and Spanish, both written and verbal.
• Associate's degree or equivalent coursework with 1 year relevant experience, or 3 years experience with high school diploma.

Responsibilities

• Provide case management for survivors of domestic violence.
• Support clients in achieving self-directed service plan goals.
• Collaborate and refer clients to appropriate services as needed.

Skills

Bilingual (English-Spanish)

Communication skills

Problem-solving

Education

Associate’s degree or related coursework

High school diploma or equivalency

Job description

The Client Advocate provides comprehensive case management for adult, adolescent, and child survivors of domestic violence (DV) and their families—to help improve their quality of life and shape an affirming space in which they feel self-empowered to address and process their DV situation.

The Client Advocate serves a crucial role for DV survivors as they work to heal from and/or move beyond their DV situation by supporting the achievement of their self‑directed service plan goals.

Additional Areas of Responsibility

Intra‑organizational collaboration and referrals to other Enlace departments; inter‑organizational referrals for clients on an as‑needed, client‑directed basis; and creative problem‑solving around addressing clients' needs in trauma, informed, culturally specific ways.

Other Information/Requirements

• Bilingual (English‑Spanish), written and verbal required.
• Associate’s degree, or equivalent coursework related to the field described in the job description, and a minimum of one (1) year of experience that is directly related to the duties and responsibilities above; OR a high school diploma or equivalency with three years’ worth of work experience, at least two of which are directly related to the duties and responsibilities specified above.

How to Apply

All applicants must submit: a cover letter, a resume, and three (3) professional references to: [e-mail] with the subject line "Client Advocate Application" or mail to: Enlace Comunitario c/o Human Resources (2425 Alamo SE Albuquerque, NM 87106).

Salary Range

$21.20-$26.00/hour (depending on job-related experience)