Client Advisor, South Coast Plaza - Maison Margiela

CALZATURIFICIO STEPHEN S.R.L.; Costa Mesa (CA); On-site; USD 54,443,000 - 57,308,000; Full time

Job summary

Maison Margiela is seeking a Client Advisor in the United States to build lasting client relationships through mastery of product knowledge and selling ceremonies in a luxury retail environment.

You will drive sales performance, uphold the brand image, manage client books, schedule appointments, and collaborate with colleagues to deliver an exceptional, sophisticated shopping experience for high-profile customers.

Qualifications

• Previous luxury retail customer service experience.
• Excellent customer service skills.
• Writing and communication skills proficiency.
• 4+ years in premium / luxury commission sales environment.

Responsibilities

• Reach and surpass monthly sales goals as determined by Management.
• Demonstrate in-depth knowledge of all products and stay updated on product categories.
• Manage sales process to provide a sophisticated and enjoyable service and foster loyal shoppers.
• Welcome and know regular customers.
• Align with brand standards throughout Sales and post-sale process.
• Collaborate with colleagues to achieve business objectives.
• Stay up-to-date on fashion trends and monitor competition.
• Know customers' needs and recommend/promote wardrobe solutions.
• Schedule client appointments and pull merchandise for clients in advance.
• Build a valuable client database with high-profile, international customers.

Skills

Customer focus

Communication proficiency

Organizational skills

Ethical conduct

Job description

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.

The Client Advisor is responsible for contributing to the store's sales performance by building lasting client relationships through mastery of product knowledge and selling ceremonies. They're a sales professional in the luxury goods sector and applies this professionalism in promoting the brand image. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for the store.

Role and Responsibilities

Sales

• Reach and surpass monthly sales goals as determined by Management.
• Demonstrate an in-depth knowledge of all products in assigned Product category and keep up-to-date on all Product categories in Store.
• Manage sales and optimize each step of sales process ensuring all clients receive highest degree of sophistication and enjoyable service possible and foster development of loyal shoppers: Welcome and know regular customers.

Customer Service

• Strong customer service skills to provide courteous and precise customer satisfaction.
• Strong organizational skills, multi-tasking and prioritizing capabilities.
• Follow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.).
• Align with style and qualitative standards of the Brand throughout Sales and post-sale process.
• Take full advantage of all contacts with customers in the Store and promote both the Brand and Product.
• Collaborate with other colleagues to achieve business objectives.
• Constantly keep up-to-date regarding fashion trends; know and monitor competition.
• Know customers' needs, both expressed and less obvious.
• Demonstrate, recommend and style the products available; promote wardrobing.
• Schedule client appointments and pull merchandise for clients in advance of appointments.
• Ensure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customers.

Brand Values

• Understand the Company’s brand values.
• Communicate the brand values to customers.
• Support the brand image by always adhering to dress code.

Operations

• Participate in the inventory process.
• Contribute to and create an overall positive atmosphere in the Store.
• Maintain a clean and organized store to create a comfortable shopping experience.
• Maintain knowledge and understanding of store sales goals.

Merchandising

• Maintain visual merchandising criteria and quantities per Company standards and guidelines.
• Make sure that product is accurately coded, tagged and priced.
• Provide store management with qualitative feedback.

Physical Requirements

The physical demands described must be met by an individual to successfully perform the essential

Functions Of This Job

• Required to stand and walk for up to eight hours in a workday.
• Required to lift and or move up to 50 pounds.

Competencies

• Customer/Client Focus.
• Communication Proficiency.
• Organizational Skills.
• Ethical Conduct.

Qualifications And Education Requirements

• Previous retail customer service experience in luxury market.
• Previous client book preferred.
• Excellent customer services skills.
• Writing and communication skills proficiency (written and verbal).

Preferred Skills

• Experience in luxury / high-end clienteling environment.
• Proven sales track record and achievement of sales goals.
• 4+ years in premium / luxury commission sales environment.

Salary range: $19 - $20 per hour

#MM

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.