Client Advisor - Short Hills

LVMH; Short Hills (NJ); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Bonus incentives

On-site role

Job summary

Tiffany & Co. in Short Hills, NJ, is seeking a Client Advisor to embody the Tiffany brand in every client interaction. You’ll build relationships, exceed sales targets, and drive repeat business while delivering the Tiffany experience.

Applicants should have retail or luxury retail experience, excellent communication, and the ability to work non-traditional hours. Proficiency with POS systems and multilingual abilities are valued.

Qualifications

• Experience in retail or luxury retail or hospitality.
• Proven track record in achieving commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours, including nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with POS systems and client tracking.
• Must have authorization to work in the United States.
• College/university degree.
• Proficiency in multiple languages.

Responsibilities

• Elevate in-store experience by delivering memorable moments to every client.
• Represent the Tiffany brand as a brand ambassador during selling ceremonies.
• Capture client data and develop relationships to grow repeat business.
• Achieve monthly, quarterly, and annual store targets.
• Cultivate client development and lead a clienteling culture.

Skills

Retail experience

Client communication

Relationship building

Adaptability

Multilingual

POS systems

Client tracking systems

Outlook email

Team collaboration

Education

College/university degree

Authorized to work in the United States

Tools

POS systems

Client tracking systems

Microsoft Outlook

Job description

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

Experience:

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.
• Proficiency in multiple languages.

#LI-Onsite

The hiring range for this position ranges from $22.19 - $30.02. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. Retail management are also eligible for bonus and sales incentives.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations. As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams. Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.