Client Advisor - Shops At Chestnut Hill

JCPenney; Massachusetts; On-site; USD 28,585 - 39,950; Full time

Benefits offered by this job

Health benefits (medical/dental/vision

401(k) with company match

Employee discount

Paid vacation/holidays

Paid holidays

Job summary

Catalyst Brands in Massachusetts is seeking a client-focused luxury stylist to deliver bespoke and ready-to-wear experiences in-store. Build lasting client relationships, offer expert wardrobe guidance, and drive Made-to-Measure and tailoring sales through personalized consultations.

Conduct wardrobe consultations, manage a personal client book, and educate clients on fabrics and fit. Strong CRM/POS skills and willingness to work evenings/weekends are required to meet sales goals.

Qualifications

• 2+ years in luxury fashion, tailoring, or high-end retail.
• Strong tailoring knowledge of menswear and/or womenswear fabrics.
• Proven ability to build and maintain long-term client relationships (clienteling).
• Excellent communication and presentation skills with discerning clients.
• Attention to detail and professional, polished appearance.
• Experience with CRM and POS systems.

Responsibilities

• Provide a personalized, high-touch experience to every client.
• Develop and maintain an active client book through outreach and follow-up.
• Offer expert advice on luxury suiting, tailoring, and styling.
• Conduct wardrobe consultations in-store and by appointment.
• Grow Made-to-Measure sales through expert client consultation and fit guidance.
• Assist clients with measurements and fit adjustments.
• Achieve sales goals through knowledge and service.
• Manage the clienteling process from first contact to post-sale follow-up.
• Maintain boutique standards and stay informed on season fabrics and trends.
• Collaborate with tailors and production teams for perfect fit.

Skills

Clienteling

CRM/POS proficiency

Fashion knowledge

Communication

Attention to detail

Professional appearance

Tailoring knowledge

RetailSales

Tools

CRM systems

POS systems

Job description

This role is ideal for someone who values craftsmanship, style, and personalized service. The successful candidate will be responsible for building lasting client relationships, offering expert wardrobe guidance, and delivering an exceptional bespoke and ready‑to‑wear experience that reflects the sophistication of our brand.

Key Responsibilities

• Provide a personalized, high‑touch experience to every client, understanding their lifestyle, fit preferences, and wardrobe needs.
• Develop and maintain an active client book through relationship building, outreach, and consistent follow‑up.
• Offer expert advice on luxury suiting, tailoring, and style coordination to help clients build timeless wardrobes.
• Conduct wardrobe consultations and styling sessions both in‑store and by appointment.
• Grow the Made‑to‑Measure business by cultivating and driving sales of custom clothing through expert client consultation: deliver an elevated experience that encompasses fabric consultation, measurement taking, fit evaluation, and trim and styling guidance; leverage deep product knowledge and refined client engagement skills to build lasting relationships and achieve custom clothing sales targets.
• Confidently assist clients in close proximity to take measurements and adjust fit and styling.
• Achieve and exceed individual and store sales goals through exceptional service and product knowledge.
• Manage the full clienteling process – from initial introduction to post‑sale follow‑up and long‑term relationship cultivation.
• Maintain visual and operational excellence within the boutique, ensuring the environment reflects the brand’s standards.
• Stay informed on seasonal collections, fabric selections, and industry trends to confidently educate clients.
• Collaborate with tailors and production teams to ensure a perfect fit and seamless client experience.
• Represent the brand with professionalism, discretion, and authenticity at all times.

Qualifications

• 2+ years of experience in luxury fashion, suiting, or high‑end retail.
• Strong understanding of men’s and/or women’s tailoring, fit, and fabrics.
• Proven ability to build and maintain long‑term client relationships (clienteling experience required).
• Exceptional communication and presentation skills, with a natural ability to connect with discerning clientele.
• High attention to detail and a passion for delivering outstanding service.
• Professional, polished appearance and demeanor.
• Proficiency in CRM and POS systems; ability to manage and grow a personal client book.
• Flexibility to work retail hours, including evenings and weekends.

Benefits

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on Catalyst Brands merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $20.75/Hr - USD $29.00/Hr.