Client Advisor- Oak St.

Vince; Chicago (IL); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Robust healthcare options

401(k) with employer match

Generous paid time off

Clothing allowance & merchandise 1

$400 annual gym reimbursement

Mental health support tools

Parental leave & infertility coverage

Life and disability insurance

Pre-tax commuter benefits

Discounted insurance options

Job summary

Vince is seeking a dynamic Retail Sales Associate in Chicago to expertly drive sales and deliver a luxury brand experience. You will cultivate client relationships, understand fashion fabrics and design intent, and convert inquiries into confident purchases.

You will work to meet or exceed sales goals while maintaining brand standards, contributing to a collaborative, high-energy team and providing excellent service on the floor.

Qualifications

• 2+ years experience in retail sales and proven ability to meet or exceed sales goals.
• Strong selling instincts and ability to understand clients to close sales without pressure.
• Excellent communication and relationship-building skills to foster long-term loyalty.

Responsibilities

• Consistently achieve and exceed personal sales goals and KPIs.
• Build deep understanding of fabrics, fits, construction, and design intent to inspire purchases.
• Grow a robust client book through proactive outreach (SMS, email, follow-up, referrals).
• Speak confidently about the Vince aesthetic and translate conversations into brand-focused interactions.
• Convert walk-in traffic into loyal clients through elevated engagement and consultative selling.
• Model best-in-class selling behaviors on the floor to elevate the team.
• Support store operations including POS, merchandising, inventory and visual standards.

Tools

POS systems

CRM tools

Microsoft Office

Job description

Compensation

Range for this role is $20-22/hr plus eligibility for sales-based incentive programs

*Salary depends on several factors such as experience, skills, and geographic location*

What You'll Be Responsible For

• Consistently achieves and exceeds personal sales goals, KPIs, and clienteling expectations
• Building a deep understanding of our fabrics, fits, construction, and design intent and use it as a selling tool to inspire confident purchasing decisions
• Cultivate and grow a robust client book through proactive outreach (SMS, email, personalized follow-up, and referrals) to generate repeat business and deepen client loyalty
• Speak confidently about the Vince aesthetic. Turning standard styling conversations into meaningful, brand-focused interactions that drive sales
• Convert walk-in traffic into loyal clients through elevated engagement, strategic wardrobing, and a genuine consultative selling approach
• Model best-in-class selling and clienteling behaviors on the floor to inspire and elevate the rest of the team
• Support store operation as needed including POS, merchandising, inventory, and visual standards to maintain an environment that reflects the Vince luxury experience
• Uphold all company policies, including loss prevention and operational procedures

*Responsibilities may change based on business needs*

What You'll Bring

• Proven success in a retail sales environment, with a demonstrated ability to meet or exceed sales goals and performance metrics
• Strong selling instincts. You know how to understand the client, create openness, build rapport, and close a sale without pressure
• Deep understanding of the Vince brand identity and the ability to confidently connect clients to the Vince aesthetic through personalized styling
• Strong communication and relationship building that naturally build trust and long-term client loyalty
• Brings positive, motivating energy and contributes to a collaborative, high-performing team environment
• A self-motivated, goal-oriented mindset. You are proactive about generating business rather than relying on walk-in traffic

Qualifications/Experience We're Looking For

• 2+ years experience in retail sales, preferably in a luxury environment
• Proven ability to meet or exceed sales goals
• Team player who thrives in a collaborative environment
• Strong verbal and written communication skills allowing for effective communication with your customers
• Comfortable with POS systems, CRM tools, and Microsoft Office
• Able to climb ladders and stairs; bend, reach, lift, move, and carry boxes weighing up to 35 pounds while merchandising and maintaining the sales floor
• Flexible work schedule; must be open to work weekends, evenings, events, and holidays

Benefits

Vince offers a competitive benefits package designed to meet the unique needs of our team members. Some benefits are provided automatically at no cost, and others require an active election. Those benefits include:

• Robust healthcare options for medical, dental, vision, flexible spending, and health savings account with employer funding
• 401(k) with employer match
• Generous paid time off plans for vacation, sick, and personal, as well as company holidays
• Clothing allowance & merchandise discounts
• $400 annual gym reimbursement
• Mental health support tools and telehealth psychology and psychiatry
• Family and caregiving benefits including a competitive paid parental leave program as well as supplemental infertility coverage
• Life, accidental death & dismemberment, short-term disability, and long-term disability insurance
• Supplemental hospital indemnity, specified disease, and accident coverage
• Pre-tax commuter benefits including transit and parking
• Discounted pet, home & auto, and legal insurance

V Opco, LLC is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, sexual orientation, national origin, disability, genetic information, age, or military or veteran status or any other status protected by applicable federal, state or local law. V Opco, LLC also provides reasonable accommodation to qualified individuals with disabilities in accordance with applicable laws.