Client Advisor, Melrose Place - Marni

OTB; Los Angeles (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Marni at OTB Group North America is seeking a Client Advisor to deliver personalized service and drive store sales. You will manage client relationships, knowledge of collections, and participate in events to boost loyalty and new client acquisition.

The role emphasizes clienteling, product storytelling, and achieving quarterly targets while maintaining the brand’s elevated shopping experience in a Los Angeles store.

Qualifications

• 2+ years of selling experience, Fashion or Retail preferred.
• Ability to achieve sales goals and deliver exceptional service.
• Verbal and written communication skills with active listening.
• Excellent interpersonal and relationship-building skills.
• Commercial awareness and understanding of retail KPIs.
• Proficiency with CRM, POS, and clienteling platforms.

Responsibilities

• Achieve or exceed individual sales goals and contribute to store objectives.
• Know and act on personal KPIs: Net Sales, ATV, UPT, Conversion, Client Acquisition and Retention.
• Increase basket size through cross-selling and complete-look selling.
• Use client insights to adjust selling strategies; share observations with management.
• Organize and grow a high-quality client portfolio via CRM tools.
• Conduct personalized outreach on new arrivals and seasonal collections.

Skills

Clienteling

Communication

Sales skills

CRM knowledge

Retail analytics

Attention to detail

Tools

CRM systems

POS systems

Clienteling platforms

Job description

Since 1994, Marni has been recognized as the most artistic, color-savvy, life embracing, off-beat brand in the luxury segment

A constant aspiration to surprise and delight and to exceed expectations, with one foot in the past, one foot in the future.

Marni has consistently challenged the traditional codes of fashion, the seriousness of dressing up, and the boring "sameness" that exists in the world.

Embrace each other.

We are looking for who is ready to make a difference, into an intercultural environment made of love and passion, talents and out of the box thinkers.

POSITION OVERVIEW

The Client Advisor is a brand ambassador and key contributor to the store's commercial success. This role delivers a highly personalized client experience while consistently achieving individual and store sales objectives. Through product expertise, clienteling, and relationship building, the Client Advisor develops long-term client relationships that drive loyalty, repeat business, and new client acquisition — operating with an owner's mindset toward their book of business.

Reports To: Store Manager / Assistant Store Manager

KEY RESPONSIBILITIES

Sales & Business Performance

• Achieve or exceed individual sales goals and contribute to store objectives
• Know and act on personal KPIs: Net Sales, ATV, UPT, Conversion, Client Acquisition and Retention, Repeat Client Sales, and Full-Price Sell-Through
• Increase basket size through cross-selling, upselling, and complete-look selling
• Use business and client insights to adjust selling strategies; share observations with Store Management
• Support product launches, events, and commercial activations

Clienteling & Relationship Management

• Build and actively manage a high-quality client portfolio
• Use CRM and clienteling tools to record client preferences, purchases, and follow-up opportunities
• Conduct personalized outreach on new arrivals, special orders, and seasonal collections through approved channels
• Invite clients to appointments, private events, and brand experiences
• Acquire new clients through networking, referrals, events, and local partnerships
• Safeguard client confidentiality in line with company policy and applicable privacy requirements

Client Experience & Product Expertise

• Create a welcoming, elevated experience consistent with the brand's positioning
• Maintain expert knowledge of current collections, materials, craftsmanship, pricing, availability, and styling
• Communicate the brand's heritage, values, and design philosophy through compelling product storytelling
• Adapt the selling approach to a diverse client base; resolve concerns professionally and elevate when appropriate
• Participate actively in product knowledge, selling skills, and CRM training

Inventory & Operations

• Maintain awareness of inventory levels to maximize selling opportunities; flag discrepancies promptly
• Execute product searches, transfers, holds, reservations, and special orders per company procedure
• Participate in cycle counts and physical inventories; support replenishment, shipment processing, and stock organization
• Process POS transactions, returns, exchanges, repairs, and alterations accurately
• Uphold visual merchandising standards, opening/closing procedures, and loss prevention, security, and safety protocols

Teamwork & Store Culture

• Contribute to a collaborative, inclusive, high-performing store environment
• Share client insights, product knowledge, and selling strategies with colleagues
• Participate in daily meetings, business updates, and store initiatives
• Support onboarding of new team members through knowledge sharing and positive role modeling

KEY PERFORMANCE INDICATORS

Performance is measured across four areas:

• Commercial: Individual Sales vs. Goal, Store Sales Contribution, ATV, UPT, Conversion, Full-Price Sell-Through
• Clienteling: Active Client Portfolio, New Client Acquisition, Client Retention, Repeat Client Sales, CRM Activity and Data Quality, Appointment Generation and Conversion
• Operational: POS and Inventory Accuracy, Loss Prevention Compliance, Store Presentation
• Client Experience: Client Feedback, Service Standards, Follow-Up and Relationship Management

QUALIFICATIONS

• 2+ years of selling experience, Fashion or Retail experience preferred.
• Previous experience in fashion, luxury, specialty retail, hospitality, or another client-focused environment preferred
• Demonstrated ability to achieve sales goals and deliver exceptional service
• Verbal and written communication, including active listening, for determining business goals and suggesting ways to achieve them through human resource initiatives.
• Excellent communication, interpersonal, and relationship-building skills
• Commercial awareness and working understanding of retail KPIs
• Proficiency with CRM, POS, and clienteling platforms
• Strong organizational skills and attention to detail
• Availability to work a flexible retail schedule, including weekends, holidays, and special events
• Analytical and problem-solving abilities with strong attention to detail.
• Strong project management and change management skills with the ability to prioritize in a fast-paced environment.
• Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

Horuly Range: $20 - $22 per hour

WHAT SUCCESS LOOKS LIKE

A successful Client Advisor is a relationship builder, commercial thinker, product expert, and brand ambassador. They know their business, know their clients, understand their KPIs, and consistently turn client interactions into lasting relationships and sustainable sales.

OTB Group North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, pregnancy, marital or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to fostering an inclusive and diverse workplace and provide reasonable accommodations to qualified individuals with disabilities throughout the application and employment process.

#LI-VD1 #MRN

Creativity at Marni comes from differences. We nurture an inclusive environment where unique talents, cultures, and perspectives are recognized and encouraged to evolve together.