Client Advisor Keyholder - Las Vegas Wynn

Moncler

Las Vegas (NV)

On-site

USD 30,307 - 33,062

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Moncler is seeking a Client Advisor Keyholder for their Las Vegas location. The role focuses on ensuring a premium customer service experience, coaching staff, and achieving sales objectives. Candidates should have a strong background in luxury retail with a proven track record in customer relations and sales. Flexibility in scheduling and strong commercial skills are required for this position.

Qualifications

3-5 years of experience in fashion luxury/retail sales roles.
Proficient in MS Word, Excel, and Outlook.
Fluency in local language and proficient in English.

Responsibilities

Engage clients and ensure high sales and service standards.
Coach and supervise the sales team to enhance performance.
Drive sales objectives and maintain brand standards.

Skills

Client service skills

Commercial mindset

Coaching

Flexibility

Tools

MS Word

Excel

Outlook

Job description

Client Advisor Keyholder - Las Vegas Wynn

Join to apply for the Client Advisor Keyholder - Las Vegas Wynn role at Moncler

Client Advisor Keyholder - Las Vegas Wynn

Join to apply for the Client Advisor Keyholder - Las Vegas Wynn role at Moncler

Get AI-powered advice on this job and more exclusive features.

Moncler Selling Ceremony and always achieves excellent sales results. Client Advisors (Keyholder) are natural relationship builders with outstanding commercial ability, guiding each client through the brand’s values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company. The Client Advisor (Keyholder) strives to achieve individual and team results, responsible for acting as the CEM (Client Experience Manager) and Manager on Duty. The Client Advisor (Keyholder) coaches and guides the sales team, sharing skills and knowledge while also ensuring the store operations are being executed to brand standard, including floor coverage.

Your Impact

Engage with clients and ensure the MONCLER Sales and Service standards are embodied consistently
Drive and exceed individual sales objectives including KPI’s such as Repurchase Rate, UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales
Contribute to enhance team performances as a supervisor and coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience
Supervise the sales floor, acting as CEM and floor manager
Capture quality client information in order to understand and meet client’s needs in order to build relationships and personalize future client development opportunities
Build and develop long-lasting client relationships using company’s clienteling program and initiative
Active client outreach through appointment selling including follow up of charge sends/ phone sales and after sales service
Attract new clients by acting as a Brand Ambassador through networking within the community
Support and maintain company visual merchandise presentation standards
Support in inventory preparation and execution
Work with all store teams to maintain a professional and productive work environment
Professionally interacts with all levels of Management and Corporate representatives
Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and C.R.M Programs)
Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition and product features
Additional responsibilities as assigned

Qualifications

3-5 Years previous experience in sales roles, in Fashion Luxury/Retail Companies
Proven excellent client service skills and commercial mindset
Previous experience in training and coaching people both in professional and non-professional contexts
Ability to drive results through others
Proficient computer knowledge (MS Word, Excel and Outlook).
Fluency & sophistication in local language, proficiency in English, while another language is a plus
Ability to communicate and analyze business needs/trends with senior leadership
Ability to work in a fast moving and dynamic environment
High flexibility and ability to adapt to different customers
Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.

ADDITIONAL INFORMATION

All tasks are not limited and/or restricted to this job description. Employee must comply with any reasonable requests from management to perform any other duties to fulfill the role's requirements.

Moncler Group is an equal employment opportunity employer.

Pay Transparency statement:

Moncler includes a reasonable estimate of the hourly rate range for this role. This takes into account the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $22 per hour to $24 per hour.

Seniority level