Client Advisor - Houston Galleria

Brobston Group; Houston (TX); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discount

Time Away – Paid floating holiday

401(k) plan with company matching

Job summary

Gucci Client Advisor position in Houston seeks a passionate ambassador who delivers a premium, brand-centric client experience. You will engage clients, share Gucci heritage, and drive sales while maintaining impeccable customer service standards.

The role requires a flexible weekend schedule, strong communication skills, and a proactive approach to relationship building. Knowledge of fashion trends and luxury items is a plus, with opportunities for professional growth within the Gucci brand.

Qualifications

• 1+ years of prior service-related work experience.
• Excellent communication skills, both oral and written.
• Ability to work a flexible schedule including weekends.
• Proficiency with technology.
• Additional languages a plus.

Responsibilities

• Consistently achieve or exceed monthly and seasonal sales goals.
• Provide an exceptional customer service experience by knowing products and Gucci heritage.
• Build relationships by capturing client data in CRM and following up on sales or requests.
• Maintain neat client books and organize understock/stock room.
• Advise clients on fashion trends and luxury market developments.
• Support team through collaboration and uphold Gucci image standards.

Skills

Customer service

Communication

Retail sales

Brand knowledge

Education

High school diploma or equivalent

Job description

Role Mission

The Gucci Client Advisor is responsible for providing our clients with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador”, promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience.

Through the Eyes of the Client

You connect me to the brand.

Key Accountabilities

• Consistently achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business;
• Provide an exceptional customer service experience by exceeding client expectations, demonstrating an excellent knowledge of the products as well as Gucci history and heritage in accordance with the Gucci selling ceremony;
• Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the Company tools (CRM), for the purpose of connecting with the client, building relationships, and personalizing future client development opportunities;
• Maintain an active, accurate, neat, and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Ability to discuss with clients and give advice on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent and exceptional experience, and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues, and merchandise;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Maintain a neat and organized understock and stock room;
• Adhere to Gucci image standards and guidelines;
• Follow all company policies and procedures.

Key Requirements

• Ability to maintain regular and reliable attendance working a flexible schedule based on business needs which includes working up to 20 hours per week comprised primarily of weekend days (Friday, Saturday and Sunday) and occasional weekdays, if needed;
• 1+ years of prior service-related work experience;
• Excellent communication skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Additional languages a plus;
• Proficient with technology;
• High school diploma or equivalent preferred.

Competencies

• Service mindset with a passion for fashion, the brand and product;
• Positive, friendly and outgoing manner;
• A true connector with the ability to engage and build relationships with clients;
• Demonstrates curiosity and a passion for learning;
• Strong organization and follow-up skills are essential;
• Accuracy and attention to detail;
• Candidate should be team-focused with a desire to collaborate effectively;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers.

Key Pillars for Ways of Working

• Execute the mission of the role with a Radically Client-Centric mindset;
• Approach activities and relationships with a methodology that promotes Flat, Connected and Fast ways of collaborative working;
• Be Relentlessly Creative and approach challenges with an innovative mindset;
• Demonstrate that Everyone is an Owner through thoughts, actions, and behaviors.

Key Behaviors to Amplify What We Do

Explore

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Considerate Thinker

Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

Builds trust-based relationships across boundaries and encourages collaboration

Adapts own style to communicate impactfully

People Enabler

Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work Authorization

Qualified candidates must have the proper work authorization to work in the United States

Accessibility

Our Gucci community is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle – starting with the candidate experience. If you are interested in becoming a Gucci Dream-maker and applying for employment and require a reasonable accommodation to assist with any part of the application and/or interview process, please contact us by email at [e-mail] (mailto:[e-mail]).

When contacting us, please provide your contact information, the role you have applied to, and the nature of your accessibility issue. Please only send inquiries concerning requests for reasonable accommodations.

Rewards

Eligible employees may also participate in employee benefit and incentive programs, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

• Competitive hourly wage plus base commission
• Employee Discount with Gucci and sister brands under Kering Group;
• Time Away – Paid Floating Holiday, Sick and Safe Time;
• Performance development and internal mobility in support of on-going growth within organization;
• 401(k) plan with company matching contributions.*

*Note: Availability of these rewards may be subject to work location & employment type and may have certain eligibility requirements.

EOE M/D/F/V