Client Advisor-Full Time-Chicago (Michigan Ave.)

LVMH Group; Chicago, Northern (IL, KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Uncapped commission

Medical/dental/vision

401(k) with company match

Paid time off

Employee discounts

Job summary

Tiffany & Co. in Chicago (Michigan Ave.) seeks a Client Advisor to deliver the Tiffany Experience. You will embody the brand in every client interaction, nurture relationships, and drive sales through a personalized approach.

The role requires a college degree, luxury retail experience, and flexibility for non-traditional hours. Competitive compensation with uncapped commission, comprehensive benefits, and professional development are offered.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with the client and build relationships.
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States.
• Proficiency in multiple languages.

Responsibilities

• Embodies Tiffany brand in client interactions with a personalized touch.
• Develop client relationships and exceed sales targets through clienteling.
• Foster a clienteling culture and grow outreach by building relationships.
• Drive lifetime loyalty and repeat business through exceptional service.
• Capture client data and convert interactions into sales.

Skills

Excellent communication

Brand ambassador

POS systems

Multilingual

Education

College/university degree

Tools

POS systems

Microsoft Outlook

Job description

Client Advisor-Full Time-Chicago (Michigan Ave.)

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees toLive our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.
• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment
• Drive business through key product pillars.

Convert clients through curiosity and discovery daily

Service:

• Elevate in store experience by consistently delivering memorable moments to every client.
• Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.
• Demonstrate Client Experience Behaviors identified within the NPS program.Embrace/Leverage client feedback to elevate every in-store experience to a memorable event
• Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.
• Connect with your client’s wardrobe to ‘style them’

What we Offer:

• Competitive Compensation & Uncapped Commission: We recognize and reward exceptional performance. Our attractive base salary is$20.40 USD−$27.00 USD per hour, complemented by a lucrative commission structure that truly reflects your sales achievements and dedication to client satisfaction. Your success directly impacts your earning potential.
• Exceptional Benefits Package: Tiffany & Co. is committed to the well-being of our Full-Time employees. We offer a comprehensive benefits package that includes medical, dental, and vision coverage, a robust 401(k) plan with company match, generous paid time off, including 10 days of paid vacation, and employee discounts on our exquisite merchandise.
• Professional Development & Growth: Immerse yourself in our comprehensive training programs designed to deepen your expertise in luxury retail, gemology, and client relationship management. We invest in your continuous learning and career advancement within the Tiffany & Co. and the greater LVMH group.
• A Prestigious Work Environment: Experience the privilege of working in an iconic brand setting, surrounded by timeless beauty and a team of passionate professionals. Our stores are not just retail spaces; they are sanctuaries of luxury.
• Be a Part of Artistic Legacy: Gain profound knowledge and the unique opportunity to sell designs from legendary artists like Schlumberger, Picasso, and Peretti, connecting clients with pieces that are not just jewelry, but masterpieces of design history.

Experience

Required:

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving Commercial results.
• Ability to connect with the client
• Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.
• A college/university degree.
• Proficiency in multiple languages.

Illinois Wage Transparency Requirement Disclosures Are Included in this Job Posting.

Salary Range for this position is $20.40-$27.00.

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.