Client Advisor-Boston (Copley)

LVMH Group; Boston, Northern (MA, KY); On-site; USD 28,000 - 33,000; Full time

Job summary

Tiffany & Co. in Massachusetts seeks a Client Advisor to embody the Tiffany brand in every client interaction and to develop lasting relationships that exceed sales plans.

Responsibilities include delivering the Tiffany experience, driving store sales, and maintaining hospitality standards while working flexible hours in a luxury retail setting.

Qualifications

• Experience in retail or luxury retail or client-related experience.
• Proven track record in achieving sales results.
• Flexibility to work non-traditional hours including days, nights, weekends and holidays.
• Ability to work with a diverse client base.
• Proficiency with POS systems, client tracking systems and Microsoft Outlook.

Responsibilities

• Develop client relationships and exceed sales plan.
• Deliver a memorable in-store Tiffany experience using Tiffany Touch.
• Cultivate repeat client business and drive sales through key product pillars.
• Elevate service by optimizing hospitality and store amenities.

Skills

Retail experience

Sales results

POS systems

CRM

Multilingual

Customer service

Hospitality experience

Flexibility with hours

Education

Bachelor's degree

GIA coursework

Tools

POS systems

CRM

Microsoft Outlook

Job description

Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary. The Client Advisor is an excellent communicator and brand ambassador. His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor. Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set. The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.

Sales:Deepen the relationship with our clients to drive lifetime loyalty and spend. Consistently achieve or exceed monthly, quarterly and annual store sales plan. Capture client data. Cultivate new and existing client relationships. Deliver a significant portion of sales through repeat client business. Drive business through key product pillars.

Service: Elevate in store experience by consistently delivering memorable moments to every client. Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch. Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey) and with Tiffany client experience vision. Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.

Qualifications:

Required Qualifications

Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).

Proven track record in achieving sales results.

Flexibility to work non-traditional hours, including days, nights, weekends and holidays.

Ability to work with a diverse client base.

Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email.

• Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

• A college/university degree.
• Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.
• Proficiency in multiple languages.

Massachusetts Wage Transparency Disclosure-Range for this role: $20.40-24.00

Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world’s most prestigious houses for jewelry and accessories. Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler’s core values of inventiveness, craft and joy in designs that endure across generations.
As a global pioneer in the art of fine jewelry, Tiffany has spent almost two centuries perfecting its craft and setting benchmarks within the industry. It is through this unwavering vow to excellence and expertise, to heritage and innovation, to optimism and possibility that Tiffany continues its legacy, creating designs that inspire people to express and celebrate the many facets of love.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.