Bilingual Client Advisor - Bal Harbour

Tiffany & Co.; Bal Harbour Village (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) plan with company match

Paid time off

Job summary

A renowned luxury jewelry brand in Florida is seeking a Client Advisor to embody the Tiffany Experience in every client interaction. This role demands exceptional communication skills and the ability to build lasting client relationships. The ideal candidate should have retail or luxury retail experience and a proven track record of achieving commercial success. You'll create memorable experiences while driving sales in a supportive and inclusive environment. Flexible working hours including weekends and holidays are required. Competitive benefits package offered.

Qualifications

• Experience in retail or luxury retail or relevant client-related experience.
• Proven track record in achieving commercial results.
• Ability to connect with the client.
• Flexibility to work non-traditional hours.
• Ability to work with a diverse client base.
• Proficiency with point of sales (POS) systems.

Responsibilities

• Embody the Tiffany brand in every client interaction.
• Communicate passionately and act as a brand ambassador.
• Develop client relationships and exceed sales targets.
• Elevate in-store experience by creating memorable moments.

Skills

Retail or luxury retail experience

Communication skills

Client relationship building

Flexibility in working hours

Proficiency in Microsoft Outlook

Education

College/university degree

Tools

Point of sales (POS) systems

Client tracking systems

Job description

Job Description

We expect our employees to deliver the Tiffany Experience to each client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. We expect all employees to Live our brand ethics of optimism, love, inclusivity, and creativity.

For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.

The CA must be able to think strategically while also being hands‑on in overseeing the day‑to‑day execution of the agreed upon strategy with a focus on clients, people and brand desirability. They will be open and approachable and will work with both the central team and the local teams in a transparent, united and mutually supportive manner. They must model and champion our core belief; People Make the Difference and our values; Be Creative & Innovative, Deliver Excellence and Cultivate an Entrepreneurial Spirit.

As a Tiffany Client Advisor you will:

• Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary.
• Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do.
• Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan.
• Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business.

Sales

• Deepen the relationship with our clients to drive lifetime loyalty and spend.
• Consistently achieve or exceed monthly, quarterly, and annual store commercial targets.
• Capture client data. Cultivate new and existing client relationships.
• Deliver a significant portion of sales through repeat client business.
• Identify innovative ways to grow your business through delivering elevated client experience in each client appointment.
• Drive business through key product pillars.
• Convert clients through curiosity and discovery daily.

Service

Elevate in store experience by consistently delivering memorable moments to every client.

Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch.

Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event.

Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on NPS performance and client feedback.

Connect with your client’s wardrobe to ‘style them’.

Required

• Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
• Proven track record in achieving commercial results.
• Ability to connect with the client.
• Flexibility to work non‑traditional hours, including days, nights, weekends, and holidays.
• Ability to work with a diverse client base.
• Proficiency with point of sales (POS) systems, client tracking systems and Microsoft Outlook/email.
• Must have authorization to work in the United States or in the country where the position is based.

Desired

• A college/university degree.
• Proficiency in multiple languages, specifically Spanish.

About Us

Tiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. Creating an inclusive workplace and workforce where everyone belongs is at the core of our values. We’re committed to creating a more inclusive jewelry industry that empowers people of all backgrounds to shine and evolve to new heights.

We believe reaching your full potential requires a solid foundation, and your well‑being is a central pillar. Eligible Tiffany employees are offered comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well‑being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.

The company provides equal employment opportunities to all employees and candidates for employment without regard to age, race, religion, color, national or ethnic origin, alien or citizenship status, sex, marital status, sexual orientation, gender identity, gender expression, pregnancy, disability, or military/veteran status. Tiffany is committed to working with and providing reasonable accommodation to applicants with disabilities.