Client Advisor

Marsh Risk; Urbandale (IA); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Marsh Risk in the United States is seeking a Client Advisor to support strategic transportation clients within our Affinity practice. You will drive growth, manage programs end-to-end, and strengthen trusted relationships across the client lifecycle.

This hybrid role requires executive presence, independent work, and the ability to coordinate across sales, servicing, compliance, legal, and technology teams to meet revenue and service goals.

Qualifications

• Bachelor’s degree is required.
• Insurance industry experience required, i.e., underwriting, brokerage, commercial lines, product management, or client management.
• 5+ years of experience in managing client relationships, preferably in transportation or commercial insurance.
• Strong project management and program execution skills.
• Strong communication, presentation, and interpersonal skills, the ability to influence internal and external stakeholders at multiple levels.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently, manage multiple priorities, and collaborate across teams while adapting quickly to changing scope, priorities, and business needs.
• Customer-centric mindset.
• Systems-thinking mindset with the ability to connect operational, client, and business considerations into practical solutions.
• Ability to support strategic initiatives with minimal supervision and strong accountability.

Responsibilities

• Act as a trusted advisor to Affinity clients and help ensure insurance programs deliver value through risk mitigation, operational resilience, and business impact.
• Build strong relationships with client stakeholders and manage escalated issues promptly to support retention and satisfaction.
• Apply knowledge of commercial risks and products, including auto and fleet liability, general liability, workers’ compensation, property/real estate, inland marine/cargo, management liability, and other coverages asappropriate, to support client strategy and program design.
• Lead end-to-end program and project execution for assigned accounts and initiatives, including scoping requirements, building project plans and timelines, coordinating cross-functional deliverables, managing risks and issues, and ensuring high-quality implementation and renewal.
• Work closely with sales, servicing, compliance, legal, marketing, placement, claims, claims, technology, and other teams to meet revenue and client service goals.
• Develop a strong understanding of client needs, market dynamics, and competitive trends within the transportation segment.
• Partner with internal and external teams to refine client strategies and deliver solutions that respond to changing customer needs and businessobjectives.
• Measure client success using disciplined, business-focused metrics and ongoing performance tracking.
• Apply a systems-thinking approach to connect client needs, operational processes, technology, service delivery, and risk solutions across the broader business.

Skills

Insurance experience

Client management

Project management

Transportation industry insight

Communication

Analytical skills

Problem solving

Independent work

Education

Bachelor's degree

Job description

Marsh is seeking a Client Advisorto support strategic clients within our transportation practice. This role is part of Marsh’s US Affinity organization and will support our continued growth across a broad commercial client base, including delivery andlogisticsproviders, transportation-related businesses, marketplace operators, and emerging segments.

The successful candidate will bring insurance and client management experience, along with transportation industry insight, to help drive client growth, improve risk outcomes, and strengthen trusted relationships. This role requires executive presence, strong program management skills, the ability to work independently, and the flexibility to adapt to changing priorities in support of Marsh’s highest-priority strategic initiatives.

This is a hybrid role that requires working in the office for three days per week.

We will count on you to:

• Act as a trusted advisor to Affinity clients and help ensure insurance programs deliver value through risk mitigation, operational resilience, and business impact.
• Build strong relationships with client stakeholders and manage escalated issues promptly to support retention and satisfaction.
• Apply knowledge of commercial risks and products, including auto and fleet liability, general liability, workers’ compensation, property/real estate, inland marine/cargo, management liability, and other coverages asappropriate, to support client strategy and program design.
• Lead end-to-end program and project execution for assigned accounts and initiatives, including scoping requirements, building project plans and timelines, coordinating cross-functional deliverables, managing risks and issues, and ensuring high-quality implementation and renewal.
• Work closely with sales, servicing, compliance, legal, marketing, placement, claims, claims, technology, and other teams to meet revenue and client service goals.
• Develop a strong understanding of client needs, market dynamics, and competitive trends within the transportation segment.
• Partner with internal and external teams to refine client strategies and deliver solutions that respond to changing customer needs and businessobjectives.
• Measure client success using disciplined, business-focused metrics and ongoing performance tracking.
• Apply a systems-thinking approach to connect client needs, operational processes, technology, service delivery, and risk solutions across the broader business.

What you need to have

• Bachelor’sdegreerequired.
• Insurance industry experiencerequired, i.e., underwriting, brokerage, commercial lines, product management, or client management.
• 5+ years of experience inmanaging client relationships, preferably in transportation or commercial insurance.
• Strong project management and program execution skills.
• Strong communication, presentation, and interpersonal skills, the ability to influence internal and external stakeholders at multiple levels.
• Strong analytical, problem-solving, and critical thinking skills.
• Ability to work independently, manage multiple priorities, and collaborate across teams while adapting quickly to changing scope, priorities, and business needs.
• Customer-centric mindset.
• Systems-thinking mindset with the ability to connect operational, client, and business considerations into practical solutions.
• Ability to support strategic initiatives with minimal supervision and strong accountability.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.