Client Administrative Support Associate

100 Raymond James & Associates, Inc.; Saint Petersburg (FL); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability Benefits

Retirement Savings

Paid Time Off

Parental Leave

Job summary

Raymond James & Associates, Inc. seeks a Client Administrative Support Associate to support onboarding/offboarding, billing, data maintenance, and reporting within the RCS division.

The role emphasizes accuracy, regulatory compliance, and a client‑centric approach in a hybrid Saint Petersburg environment. You will collaborate with Finance, Risk, Compliance, Sales, Client Engagement, and Technology teams, maintain records across multiple systems, monitor KPIs and SLAs, and contribute to process

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 1–3 years of operations, administrative, client service, financial services, or related experience.
• Experience handling sensitive and confidential information; ability to learn new systems quickly.

Responsibilities

• Perform onboarding/offboarding, account maintenance, billing coding, and data entry.
• Support advisor transitions and platform administration within the RCS environment.
• Execute workflows accurately while adhering to policies, procedures, and SLAs.
• Research, troubleshoot, and resolve operational issues and escalations promptly.
• Maintain and update client, firm, and user records across multiple systems.

Skills

Attention to detail

Organizational skills

Analytical thinking

Communication skills

Problem solving

Multi-tasking

Education

Bachelor's in Accounting

Bachelor's in Actuarial Science

Bachelor's in Applied Mathematics

Tools

Excel

Word

Outlook

Teams

Job description

Job Description Summary

Under limited supervision and with a high degree of accuracy and attention to detail, the Client Administrative Support Associate supports the operational functions of the RIA & Custody Services (RCS) division. This role is responsible for executing key business processes related to client administration, firm and user onboarding/offboarding, billing support, data maintenance, reporting, and operational controls. The associate serves as a critical support partner to multiple departments across RCS and collaborates with internal stakeholders to ensure operational excellence, regulatory compliance, and a positive client experience. This position requires strong organizational skills, problem‑solving abilities, adaptability, and a commitment to continuous process improvement.

Essential Duties and Responsibilities

Perform daily operational activities related to firm onboarding, offboarding, account maintenance, billing coding, user access administration, and data entry. Support advisor transitions and platform administration within the RCS environment. Execute operational workflows accurately while ensuring adherence to departmental policies, procedures, and service level expectations. Research, troubleshoot, and resolve operational issues and escalations in a timely manner. Maintain and update client, firm, and user records across multiple systems and applications. Prepare, review, and distribute recurring reports while ensuring data accuracy and completeness. Partner with RCS Service, Finance, Risk, Sales, Client Engagement, Compliance, and Technology teams to support business initiatives and operational needs. Monitor case workflows and identify opportunities to improve efficiency, accuracy, and client experience. Help maintain, and update departmental documentation including procedures, job aids, training materials, forms, and process maps. Maintain key performance indicators (KPIs), productivity metrics, and SLAs. Participate and assist in identifying trends, root causes, and corrective actions. Contribute to cross‑functional projects and department initiatives. Perform other duties and special projects as assigned.

Knowledge, Skills, and Abilities

Strong attention to detail with the ability to identify discrepancies, inaccuracies, and operational risks. Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment. Strong analytical and problem‑solving skills with the ability to evaluate and resolve operational challenges. Excellent verbal and written communication skills. Ability to establish and maintain effective working relationships across multiple departments and organizational levels. Demonstrated initiative and ability to work independently with limited supervision. Strong organizational and time management skills. Ability to adapt quickly to changing priorities, business needs, and technology platforms. Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams. Ability to analyze data, identify trends, and recommend process improvements. Commitment to delivering high‑quality service to both internal and external stakeholders. Strong collaboration and teamwork skills.

Required Qualifications

High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Minimum one to three years of operations, administrative, client service, financial services, or related experience. Experience working within operational workflows, support functions, or business process environments. Experience handling sensitive and confidential information appropriately. Demonstrated ability to learn new systems, processes, and technologies quickly.

Preferred Qualifications

Experience within financial services, wealth management, broker‑dealer, RIA, or custody services environments. Knowledge of onboarding/offboarding processes, account maintenance, billing administration, or service operations. Experience supporting process improvement initiatives and operational controls. Familiarity with workflow management systems, reporting tools, and data management processes. Experience using AI‑enabled productivity tools and automation solutions to improve operational efficiency.

Education

Bachelor’s: Accounting, Bachelor’s: Actuarial Science, Bachelor’s: Applied Mathematics

Work Experience

General Experience - 7 to 12 months

Travel

Less than 25%

Workstyle

Hybrid

Total compensation

The total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions.

Benefits

• medical, dental, and vision
• life insurance
• critical illness insurance and accident insurance
• disability benefits
• retirement savings
• paid time off (including vacation, holidays, and sick leave)
• and parental leave

Company Culture

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm’s core values of client‑first, integrity, independence and a conservative, long‑term view.

Associate Expectations

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

Additional Corporate Info

When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Raymond James is a diversified financial services company providing wealth management, capital markets, asset management, banking and other services to individuals, corporations and municipalities. Founded in 1962 in St. Petersburg, Florida, rather than on Wall Street, we have always embraced being a different kind of financial services firm. Today, Raymond James has locations and subsidiaries across the United States, Canada, the United Kingdom and Germany, and is listed on the New York Stock Exchange under the symbol RJF.

Community and Values

Our business is deeply focused on people and their financial well‑being. We’re committed to helping individuals, corporations and institutions achieve their goals, while also supporting successful professionals and helping our communities prosper. We believe doing well and doing good aren’t mutually exclusive. As an established but ever‑evolving company, you can start – or continue – growing your career here. We invest in you with wide‑ranging benefits and the support of leaders and colleagues who care. From development opportunities and enriching networking groups to prioritizing diversity, inclusion and the power of different perspectives, Raymond James is where good people grow. Our people‑first culture is outlined in our Culture Blueprint. Check it out to see why many choose to work at Raymond James – and why they stay.