Client Account Services Specialist

Wiley Rein LLP; Washington (District of Columbia); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible work program

Job summary

Wiley Rein LLP in Washington, DC seeks a Client Account Services Specialist to manage accounts receivable and drive timely collections. Under the Director of Billing and Revenue, you will monitor aging AR, implement collection strategies, and reconcile financial data while maintaining client communications and confidentiality.

The role supports the Accounting & Finance Department with a focus on improving AR performance, adherence to policy, and accurate reporting.

Qualifications

• Three (3) plus years of accounting/finance experience, preferably in the accounts/receivable function.
• Knowledge of e-billing systems preferred; experience with Aderant preferred.

Responsibilities

• Oversee the daily administration of the firm’s AR inventory, including developing strategies for minimizing the days outstanding of overdue accounts.
• Coordinate and lead meetings with Practice Group Leaders and Partners to discuss aged AR inventory with recommended approaches and strategies for collection.
• Develop systems to perform outreach to clients on past due accounts and maintain up-to-date collection notes in the Collections database.
• Coordinate and evaluate write-off requests and recommend other approaches to reduce A/R inventory.
• Maintain notes and records of attorney/client communications for A/R inventory.
• Perform weekly/monthly follow-ups on payment promises and payment plans.
• Prepare, maintain, and analyze internal A/R Practice Group reports.
• Lead the preparation and maintenance of year-end partner projections.
• Create, update and revise Excel spreadsheets as needed to support A/R functions.
• Provide backup support to cash receipts staff with processing client payments by recording wires, cash and checks as needed.

Skills

Accounts receivable

AR management

Excel

Microsoft Office

Communication

Interpersonal skills

Confidentiality

Multi-tasking

Problem solving

Attention to detail

Education

Bachelor’s degree preferred

Job description

Wiley, a leading Washington, DC law firm, has an opening for a Client Account Services Specialist postion to support our Accounting and Finance Department. Under the direction of the Director of Billing and Revenue, the Client Account Services Specialist is responsible for monitoring aged accounts receivable (AR) and ensuring the timely collection of payments in accordance with the firm’s internal collection policy. This role involves reconciling financial data, reviewing delinquencies and payment anomalies, and executing collection strategies to resolve outstanding balances.

This position is eligible to participate in the firm’s flexible work program.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Oversee the daily administration of the firm’s AR inventory, including developing strategies for minimizing the days outstanding of overdue accounts
• Coordinate and lead meetings with Practice Group Leaders and Partners to discuss aged AR inventory with recommended approaches and strategies for collection
• Develop system, while adhering to internal collection policy, to perform outreach to clients on past due accounts and maintain up to date collection notes in the Collections database
• Coordinate and evaluate write-off requests and recommend other approaches to reduce A/R inventory
• Maintain notes and records of attorney/client communications for A/R inventory
• Perform weekly/monthly follow-ups on payment promises and payment plans
• Prepare, maintain, and analyze internal A/R Practice Group reports
• Lead the preparation and maintenance of year-end partner projections
• Create, update and revise Excel spreadsheets as needed to support A/R functions
• Provide backup support to cash receipts staff with processing client payments by recording wires, cash and checks as needed

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong interpersonal and communication skills with a client-service focus
• Ability to communicate professionally and effectively, both in oral and written form
• Ability to develop confidence and trust of attorneys and client contacts and establish positive working relationships
• Self-motivated with the ability to work independently to meet goals
• Demonstrates resourcefulness and critical thinking with resolving attorney and/or client questions or issues
• Ability to develop creative solutions for client payment plans
• Ability to effectively organize assignments to ensure that daily requirements are met
• Ability to create and implement effective procedures
• Ability to demonstrate attention to detail and accuracy
• Must maintain confidentiality of work-related information and materials
• Ability to multi-task, prioritize/coordinate deadlines, and track progress of tasks
• Must establish and maintain effective working relationships in or out of a team environment
• Advanced Microsoft Office skills, including strong proficiency with Microsoft Excel
• Understands and adopts the organizational structure
• Possesses the attitude of collaboration and sharing
• Willingness to learn and adopt new methodologies

EDUCATION AND EXPERIENCE:

• High School Diploma required; Bachelor’s degree preferred
• Three (3) plus years of accounting/finance experience, preferably in the accounts/receivable function
• Prior law firm experience highly preferred.Knowledge of e-billing systems preferred.
• Experience with Aderant preferred

WORK ENVIRONMENT:

• An on-site presence is an essential function of this position; remote work may be permitted in accordance with the firm’s flexible work policy and based on business needs
• Position operates in a professional office environment which is usually quiet to moderate
• Position routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets
• Position requires that the employee be able to multi-task in a fast-paced work environment

PHYSICAL DEMANDS:

• This position is primarily a sedentary position; however, some duties and responsibilities may require the employee to lift boxes, open file cabinets, bend or stand, reach with arms and hands, climb or balance, and occasionally move about to access office equipment
• May require employee to carry or lift items weighing up to 10 pounds

OTHER DUTIES AND EXPECTATIONS:

• This description outlines the basic requirements of this position. It is not intended to be a complete description as other duties may be assigned
• Meets the department’s expectations to retrieve, read and/or respond to firm and client‑related e‑mail messages during and outside of core business and scheduled work hours by connecting a personal mobile device (smartphone or tablet with a data plan) to the firm’s network

The base salary for this position is expected to be between $75,000 to $85,000 annually. Actual salary will be determined based on skills, experience (to the extent relevant) and other job‑related factors, consistent with applicable law.

Wiley’s comprehensive benefits package includes medical and prescription drug plan coverage, dental, vision, flexible spending and health savings accounts, life insurance, 401(k) retirement plan with firm discretionary contribution, generous paid time off (PTO) package plus ten firm paid holidays, access to state of the art on‑site fitness facilities and locker rooms and wellness programming, paid parental leave and subsidized backup child/elder care, and more.

*Wiley is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military and veteran status, personal appearance, family responsibilities, political affiliation, matriculation status, credit information, status as a victim or family member of a victim of domestic violence, a sexual offense or stalking, homeless status, or any other characteristic protected by applicable law.

**This Organization Participates in E-Verify. This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Employers may not use E-Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I-9.