Client Account Manager

Tech Sales Jobs; Cleveland (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid holidays & vacation

Retirement plan & disability insurance

Job summary

Allied Universal Event Services is seeking a Client Account Manager to oversee events at a designated account in Cleveland, OH. You will supervise staff, manage client relationships, and coordinate support services to ensure smooth operations and robust service delivery.

The role requires leadership, a focus on safety, and strong communication. Expect a dynamic environment with varied shifts, training responsibilities, and opportunity for career growth within an industry-leading events team.

Qualifications

• High school diploma or equivalent required.
• 3+ years event management or supervision experience preferred.
• Experience hiring, developing, and retaining staff; strong client relations.

Responsibilities

• Supervise day-to-day event operations and staffing at assigned client site.
• Hire, schedule, train, coach, and develop event staff; manage payroll and performance.
• Build and maintain effective client and employee relationships.
• Coordinate support services to meet financial and operational goals and provide quality service.
• Ensure reporting and contract compliance; communicate issues to the client and team.
• Utilize ABI and WinTeam for scheduling and billing; produce reports for management.

Skills

Event management

Staff supervision

Client relationships

Scheduling

Payroll

Training

Policy compliance

Microsoft Office

Night shifts

Education

High school diploma or equivalent

Tools

ABI

WinTeam

Job description

Client Account Manager

Location: Cleveland, OH, US

Employment Type: FULL_TIME

Overview

Company Overview:

Kick off your exciting career in Event Security with Allied Universal® Event Services, the go-to leader in crowd management and event staffing. Dive into the action at sports stadiums, concerts, festivals, and convention centers, and thrive on the energy of being where it all happens. Join a lively team that services thousands of venues each year, ensuring safety and fun for everyone. Enjoy the perks of flexible part-time work that fits your lifestyle—ideal for students, retirees, or anyone seeking a dynamic job. We offer job opportunities in event staff, security, and operations. Join our welcoming, collaborative, and innovative team, and benefit from a range of perks depending on your role and hours. At Allied Universal®, every day brings a new adventure. Ready to make your mark in the event industry? Join us and be part of the excitement!

Job Description

Allied Universal® is hiring a Client Account Manager. This position is responsible for the day-to-day operations and overseeing events at an assigned account. Account managers also build, improve, and maintain relationships with clients and employees, develop and retain staff, and coordinate needed support services and solve problems to effectively run the account and event operations. Through knowledge of the principles and practices used in successful event management, this position is responsible for show preparation up and through its closeout, while adhering to all applicable policies and procedures. Duties include the provisioning of leadership and direction to subordinate staff, supervisors, and front-line crew members while maintaining the highest levels of employee morale, safety, service, appearance, and performance.

RESPONSIBILITIES:

• Supervise the day-to-day event operations and staffing of an assigned client site
• Manage a team of event supervisors and event staff including hiring/selection, scheduling, payroll, training, coaching, development and support, discipline, and terminations
• Build, improve, and maintain effective relationships with both client and employees
• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or event with our client
• Handle any escalated security issues or emergency situations appropriately
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, training, annual formal performance evaluations, recognition, etc.)
• Assure communication of policies, company announcements and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for event security and event staff personnel, as well as meet Allied Universal’s corporate training standards
• Develop and maintain operational procedures so that a valid, site-specific post orders are always available for emergency reference by the event staff
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting their needs; meet regularly, listen to issues, provide security and technical expertise and solutions; ensure complete customer satisfaction
• Capably utilize ABI and WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management
• Enforce Allied Universal Event Services policies as outlined in the handbooks, executive memos and on the portal
• Attend client meetings, security meetings, and event walk-through(s)
• Ensure all staff is debriefed properly and prepared for each event
• Prepare and disseminate event post orders to each employee working each event as assigned venue/event
• Ensure all labor laws are being adhered to (rest and meal periods executed per law, check-in/check-out procedure is followed, etc.)
• Promote Grooming and Appearance Policy by looking professional and appropriate at all times and enforcing that policy within the ranks
• Maintain constant communication with direct manager regarding client issues or concerns, employee performance issues, guest complaints, injuries, or other important facts related to account/event assigned
• Create venue dot maps deployment sheets, show grids, etc.
• Complete and submit all paperwork (incident reports, workers compensation filings, etc.) according to policy, along with the event file, to direct manager
• Oversee and maintain Core staffing, key position succession, and monitor scheduled personnel/shifts
• Facilitate the timely invoicing of events and follows up with client to ensure payment; investigate and mitigate any impediments to the invoicing and payment process in conjunction with the Finance Manager

QUALIFICATIONS:

• High school diploma or equivalent
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Minimum of three (3) years of event management, event operations, and/or event supervisory experience
• Experience in hiring, developing, motivating, and retaining quality staff
• Ability to develop and grow customer relationships
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude
• Demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines
• Highly proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology
• Professional, articulate, and able to use good independent judgment and discretion
• Must be able to work nights/evenings/holidays as needed with a flexible schedule

PREFERRED QUALIFICATIONS:

• Facilities management, military, or law enforcement experience
• Previous payroll, billing, and scheduling experience

BENEFITS:

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.