Client Account Executive

Publicis Groupe ANZ; Irvine (CA); Hybrid; USD 95,000 - 130,000; Full time

Benefits offered by this job

Tuition Assistance

Paid time off

Flexible working

Job summary

Publicis Groupe ANZ is seeking a senior marketing programs manager to lead the day-to-day activities of multiple client campaigns, ensuring on-time delivery and quality. You will develop strong client relationships and drive recommendations aligned with business goals.

You’ll manage project schedules, coordinate with production, and oversee data reporting, budgeting, and cross‑functional collaboration within a fast-paced agency environment.

Qualifications

• Knowledge of direct marketing principles and campaign execution.
• Experience managing automotive or consumer marketing programs is a plus.
• Ability to manage multiple client programs and deadlines.
• Excellent communication and relationship-building skills.

Responsibilities

• Execute direct and digital marketing programs.
• Manage production schedules and client correspondence.
• Resolve conflicts and prepare client reports.
• Present results and recommendations to clients.
• Coordinate with cross-functional production teams.

Skills

Direct marketing knowledge

Client services experience

Strong communication skills

Marketing program leadership

Education

Bachelor's degree in Marketing, Business, or related field

Associate degree acceptable with experience

Tools

Excel

PowerPoint

CRM software

Job description

Company description

A division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. Together, the Publicis Digital Experience portfolio endeavors to create value at the intersection of technology and experiences to connect brands and people.

Our model to transform every brand experience will help clients navigate, develop, and activate commerce in a way that will provide them with a future-proof model for modern marketing. With our unique expertise in consumer engagement, CRM, and commerce, Publicis Digital Experience powers brands and empowers people in a new era of creativity. An ever-changing landscape and the need for fluid thinking is just part of our problem-solving nature. Which means we're untethered from any specific medium or method—we go where ideas will work best.

We are an expanding network with more than 5,000 employees, with agency brands throughout our global offices. Publicis Digital Experience brands include Razorfish, Digitas, Arc Worldwide, Saatchi Saatchi X, Plowshare, 3Share, Epsilon Auto and the Publicis Commerce Exchange.

Epsilon is the leader in outcome-based marketing. We enable marketing that’s built on proof, not promises. Through Epsilon PeopleCloud, the marketing platform for personalizing consumer journeys with performance transparency, Epsilon helps marketers anticipate, activate and prove measurable business outcomes. Powered by CORE ID®, the most accurate and stable identity management platform representing 200+ million people, Epsilon’s award‑winning data and technology is rooted in privacy by design and underpinned by powerful AI. With more than 50 years of experience in personalization and performance working with the world’s top brands, agencies and publishers, Epsilon is a trusted partner leading CRM, digital media, loyalty and email programs. Positioned at the core of Publicis Groupe, Epsilon is a global company with over 8,000 employees in over 40 offices around the world. For more information, visit epsilon.com. Follow us on Twitter at @EpsilonMktg.

Overview

• Provide management of day-to-day activities of components of marketing programs for client account by ensuring accurate, timely execution of projects.
• Develops and maintains relationships with clients at appropriate levels through daily contact. Possesses minute‑by‑minute knowledge of all work in progress.
• Gains an understanding of the client’s business and product lines and utilizes that knowledge to establish credibility with client counterparts, and help drive recommendations based on the business goals
• Manages the development of project schedules in conjunction with team.
• Traffics projects internally & externally ensuring proper approvals are obtained.
• Assists/leads the development and execution of creative concepts through the use of creative briefs, creative kickoffs, internal reviews, client presentations, etc. Reviews copy decks and mechanicals and obtains proper sign off from internal team and client.
• Prepares data processing specifications and performs checks/balances
• Coordinates or leads efforts with production team to ensure accuracy and quality of deliverables. Obtains proper sign off
• Coordinates or Directs third party vendor services when relevant
• Prepares well‑organized, clear and concise communications.
• Responsible for Change Requests to notify team of scope changes.
• Responsible for Alerting Management of any significance client changes or barriers that impact budget and/or timelines.
• Works closely with other business functions; collaboration.
• Point of contact for the client; liaison to Epsilon; represent the client interests; Agency
• Driver of communication with client; expectation setting, ex: budget, timeline, scope
• Understand financial reporting and process; profit and loss management; may lead the efforts to create the content of the reports
• Responsible for day-to-day functions of our business, including: revenue processes, accounting, and reporting.
• Estimating staffing and scoping for projects, including retainers, contracts, etc.
• Consistently strengthens and adds value to the client relationships
• Leverage knowledge of Epsilon capabilities to provide recommendations and solutions to clients
• Thorough understanding of competitive landscape and development and application of leadership in area of expertise

Responsibilities

Responsibilities include executing direct & digital marketing programs, managing production schedules, client correspondence, resolving conflicts, reporting, and presentations.

General Duties & Responsibilities include the following. Other duties may be assigned.

1. Manage/lead automotive marketing campaigns
2. Manage all data processing and list information, including development and distribution of both internal and external (to the client) reports
3. Manage and assist AEs in project management & campaign implementation to ensure timely, flawless implementation of client programs
4. Responsible for project cost management & billing/invoicing of client
5. Increase efficiency and profitability of the program.
6. Work with Creative department and ensure that creative is on target with existing plan.
7. Work with Director and Analytics team to analyze & report results of all marketing programs.

Qualifications

• Comprehensive knowledge of direct marketing
• Automotive Marketing experience preferred
• Digital Marketing experience a plus
• Ability to multi-task
• Leading partnerships within the company to build collaboration.
• Ability to work autonomously and in a fast-paced environment
• Good problem‑solving skills
• Able to adapt to rapidly changing expectations
• Good organizational skills and time management.
• Excellent communication skills
• PC proficient, including familiarity with the Microsoft Office Suite but especially skilled in Excel and PowerPoint
• Strong presentation skills
• Ability to interpret analytics to develop insights
• Excellent written, verbal and interpersonal communication skills
• Impeccable attention to detail, follow‑through and ability to multi‑task efficiently and accurately
• Ability to solve practical problems, applying analytical reasoning
• Ability to work well under pressure
• Requires a minimum of 3 years of related marketing agency and/or client services experience.
• Associate’s or Bachelor’s degree preferred.

Additional information

The Power of One starts with our people! To do powerful things, we offer powerful resources. Our best‑in‑class wellness and benefits offerings include:

Monetary assistance and support for Adoption, Surrogacy and Fertility

Monetary assistance and support for pet adoption

Employee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balance

Tuition Assistance

Paid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and more

Matching Gifts programs

Flexible working arrangements

Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)

Business Resource Groups that support multiple affinities and alliances

The benefits offerings listed are available to eligible U.S. Based employees, are reviewed on an annual basis, and are governed by the terms of the applicable plan documents.

We also offer medical and voluntary benefits to our freelancers and temporary employees. Voluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurance.You must be actively employed for 90 consecutive calendar days in order to be eligible for Publicis medical and voluntary benefits.

You must be work authorized in the United States on a full‑time basis without the need for employer sponsorship now or in the future. The Company cannot offer employment to F-1 (student) visa holders who require employer sponsorship in the future or cannot work now on a full‑time basis.

Publicis Digital Experience is an Equal Opportunity Employer. Our employment decisions are made without regard to actual or perceived race, color, ethnicity, religion, creed, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, childbirth and related medical conditions, national origin