Client Access Representatives - Float

Burrell Behavioral Health; Columbia Township (MO); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Competitive hourly rate

Health, dental, vision insurance

401(k) plan with company match

Paid time off and holidays

Professional development opportunities

Job summary

Burrell Behavioral Health is seeking a Client Access Representative (Float) in Columbia, MO. This role supports multiple locations, handling scheduling, billing, and confidential client records while ensuring HIPAA compliance.

We offer competitive hourly pay, professional development, and a supportive environment with opportunities for advancement. A strong emphasis on teamwork and accurate data handling is essential for success.

Qualifications

• High School Diploma or equivalent required.
• Associate's degree in business, administration, or related field preferred.
• 2+ years of customer service experience, preferably in a healthcare setting.
• Strong computer skills, including proficiency in Microsoft Office Suite.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide exceptional customer service to all clients, staff, and leadership team members.
• Represent Burrell Behavioral Health in a professional, collaborative, and relevant manner.
• Schedule client appointments and manage client flow.
• Collect payment and handle billing and insurance matters.
• Maintain accurate and up-to-date client records and files.
• Assist with data entry and other administrative tasks as needed.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Medical terminology

Education

High School Diploma

Associate's degree

Tools

Microsoft Office

Job description

Job Description:Job Title: Client Access Representative (Float)Location: Floating between different locations in Columbia, MODepartment: Customer ServiceEmployment Type: Full-timeShift: Monday - Friday, 8:00 AM - 5:00 PMJob Summary:Are you a highly skilled customer service representative looking to make a positive impact in your community? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Brightli as a Client Access Representative!Location:Columbia, Missouri, a thriving city nestled in the heart of Mid Missouri, boasting an array of recreational attractions, restaurants, and entertainment options. Immerse yourself in the natural beauty of Finger Lakes State Park, kayaking or relaxing on the beach. Take a stroll through the picturesque University of Missouri campus, admiring its historic buildings and vibrant student culture. Indulge in a culinary adventure downtown, where a variety of restaurants are. There is something for everyone in Columbia, Missouri.Position Perks and Benefits:Competitive hourly rateOpportunities for professional growth and advancementFriendly and supportive work environmentFlexible schedulingProfessional development opportunitiesRecognition and reward programsPaid time off and holidaysHealth, dental, and vision insurance401(k) plan with company matchKey Responsibilities:Provide exceptional customer service to all clients, staff, and leadership team membersRepresent Brightlife Behavioral Health in a professional, collaborative, and relevant mannerSchedule client appointments and manage client flowCollect payment and handle billing and insurance mattersMaintain accurate and up-to-date client records and filesAssist with data entry and other administrative tasks as neededCommunicate effectively with clients, staff, and providersProvide support and assistance to other team members as neededAdhere to HIPAA regulations and maintain confidentiality of client informationEducation and/or Experience Qualifications:High School Diploma or equivalent requiredAssociate's degree in business, administration, or related field preferred2+ years of customer service experience, preferably in a healthcare settingStrong computer skills, including proficiency in Microsoft Office SuiteExcellent communication and interpersonal skillsAbility to multitask and prioritize tasks effectivelyStrong attention to detail and organizational skillsAbility to work independently and as part of a teamFamiliarity with medical terminology and billing procedures a plusBrightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.Position Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.