Client Access Representative - Float

Burrell Behavioral Health; Independence (MO); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health, dental, vision benefits

Retirement plan

Job summary

Burrell Behavioral Health seeks a Client Access Representative - Float to support multiple clinic locations in Independence, MO. You will welcome clients, verify insurance, schedule appointments, and handle registrations with accuracy and courtesy.

The role requires strong customer service, effective communication, and the ability to adapt to a fast-paced environment while traveling between clinics as needed.

Qualifications

• High school diploma or GED required.
• Minimum of six (6) months of customer service experience required.
• Experience working in a medical office, healthcare setting, or customer-facing administrative environment preferred.

Responsibilities

• Welcome and assist clients, families, and visitors with a professional, friendly experience.
• Schedule appointments, verify insurance eligibility and benefits, and coordinate referrals.
• Register arriving clients by verifying demographics, payment methods, and required documentation.

Skills

Customer service

Communication

Multitasking

Data entry

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR)

Job description

Job Description:Job Title: Client Access Representative - FloatLocation: Independence, MODepartment: Client AccessEmployment Type: Full-TimeJob Summary:Are you passionate about helping others and creating a welcoming experience for individuals seeking healthcare services? As a Client Access Representative - Float, you will play a vital role in supporting clients and ensuring smooth operations across multiple clinic locations throughout the region. This position offers the opportunity to make a meaningful difference in the lives of those we serve, work alongside a compassionate and collaborative team, develop valuable healthcare administration skills, enjoy a dynamic work environment, and build relationships with clients and providers across multiple locations. We are seeking a dependable, customer-focused professional who thrives in a fast-paced environment, communicates effectively, and enjoys helping others.The Client Access Representative - Float serves as the first point of contact for clients and visitors while supporting clinician office practices with scheduling, client registration, insurance verification, payment collection, and administrative support. This position floats between multiple clinic locations based on operational needs and plays a critical role in creating a positive client experience while ensuring accurate and efficient front-office operations.This position offers…Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no costMileage Reimbursement – Company paid for work functions requiring travelEmployee Discounts – Hotels, Theme Parks & Attractions, College TuitionWorkplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforceAdditional Perks & Benefits - Scroll down to bottom of this post to learn moreKey Responsibilities:Welcome and assist clients, families, and visitors by creating a professional, friendly, and supportive experience.Schedule appointments, verify insurance eligibility and benefits, and coordinate client referrals.Register arriving clients by verifying demographic information, payment methods, and required documentation.Manage appointment changes, cancellations, and no-show processes in accordance with established procedures.Utilize electronic medical record systems to accurately document and maintain client information.Collect payments, process transactions, issue receipts, and balance daily financial records.Respond to incoming phone calls and direct inquiries to the appropriate department or team member.Resolve client concerns and support positive outcomes during potentially challenging or high-stress interactions.Maintain accurate and complete client health records and required paperwork.Support quality improvement initiatives, service monitoring activities, and administrative projects as assigned.Maintain a clean, organized, and welcoming reception and waiting area.Operate and troubleshoot standard office equipment including phones, copiers, scanners, and fax machines.Education, Experience, and/or Credential Qualifications:High school diploma or GED required.Minimum of six (6) months of customer service experience required.Experience working in a medical office, healthcare setting, or customer-facing administrative environment preferred.Additional Qualifications:Excellent oral, written, and interpersonal communication skills.Strong customer service orientation with the ability to build positive relationships with clients, families, and coworkers.Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.Strong computer, data entry, and typing skills.Ability to independently manage daily responsibilities with minimal supervision.Flexibility to travel and float between multiple clinic locations based on operational needs.Reliable transportation required.Successful completion of background screening, including criminal record, driving record, abuse/neglect, and fingerprint checks.Current driver's license, acceptable driving record, and current auto insurance required.Physical RequirementsPerform sedentary work involving exertion of up to 10 pounds of force occasionally and negligible force frequently.Sit for extended periods while performing administrative and computer-based duties.Frequently use hands, fingers, and arms for typing, data entry, and other repetitive office tasks.Occasionally stand and walk throughout clinic locations as needed.Ability to lift, carry, push, or pull light office materials and equipment as necessary.Keywords: Client Access Representative, Medical Receptionist, Patient Registration, Healthcare Administration, Front Desk Coordinator, Scheduling Coordinator, Insurance Verification, Customer Service Representative, Electronic Medical Records, Medical Office SupportPosition Perks & Benefits:Paid time off: full-time employees receive an attractive time off package to balance your work and personal lifeEmployee benefits package: full-time employees receive health, dental, vision, retirement, life, & moreTop-notch training: initial, ongoing, comprehensive, and supportiveCareer mobility: advancement opportunities/promoting from withinWelcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.Brightli is on a Mission:A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.We are an Equal Employment Opportunity Employer.Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.