Clerk, Returns (Guitar Resolver)

The Guitar Center Company; Kansas City (MO); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer matching

Associate discounts on product

Vision Insurance

Health Savings Account with employer"s

Flexible Spending Account

Life & AD&D insurance

Short & Long term disability

Mental health resources

Monthly engagement and culture events

Reward and recognition programs

Job summary

Guitar Center is seeking a Clerk, Returns to provide administrative support for the processing, receipt, and shipping of returned merchandise, primarily guitars. Candidates should understand guitar anatomy and be able to operate standard business software.

Role includes coordinating returns logistics, handling documentation, and assisting inventory management. Equal opportunity employer with benefits and a customer-centric culture.

Qualifications

• Knowledge and understanding of the anatomy of a guitar.
• One year of relevant work experience or equivalent.
• Novice proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with standard business applications and internet/email tools.

Responsibilities

• Process returns by receiving and shipping returned merchandise and manage related paperwork such as bill-of-lading and return-to-store labels.
• Research inventory issues and create warehouse storage locations as needed.
• Coordinate delivery and pickup appointments for returns and communicate with Support Center for purchase orders.
• Perform additional duties as assigned.

Skills

Guitar anatomy

English proficiency

Time management

Customer service mindset

Communication skills

Tools

Microsoft Office

PkMS

Smart Info

Job description

The Clerk, Returns position provides administrative support for the delivery, receipt, processing, and shipping of returns merchandise. This positions primary focus is guitars and qualified candidates must have knowledge and understanding of the anatomy of a guitar and outer/inner functionality.

RESPONSIBILITIES/DUTIES

• Performs various administrative responsibilities related to receiving and shipping returned product, including but not limited to:
  • Bill-of-lading management
  • Aged transfer resolution
  • Return-to-store label generation
  • Schedules delivery and pick-up appointments.
  • Requests, monitors and receives purchase orders from the Support Center
• Researches inventory issues; physically checking and creating warehouse storage locations.
• Additional duties as assigned.

LANGUAGE SKILLS

Must be able to speak, read, write, and comprehend English.

Guitar Center is the world's largest retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment, with more than 300 stores across the United States. 2014 marked the milestone 50th anniversary of the Guitar Center Company as the organization continues to help people make music from coast to coast.

Guitar Center embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.

WHY YOU SHOULD JOIN US:

You should love where you work! That means competitive pay, a host of benefits, and a culture of inclusivity and belonging. Here are some other benefits we offer:

• Health Insurance
• 401(k) with employer matching contribution
• Associate discounts on product
• Health Savings Account with employer contribution
• Vision Insurance
• Flexible Spending Account
• Life & AD&D insurance
• Short & Long term disability
• Mental health resources
• Fertility support and specific offerings for our Trans community
• Accident, hospital, and critical illness insurance
• Employee Assistance Program (EAP)
• Monthly engagement and culture events
• Rewards and recognition programs
• 1 year of relevant work experience
• Knowledge and understanding of the anatomy of a guitar and outer/inner functionality.
• Novice proficiency with the Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
• Novice proficiency with standard business applications such as the internet and email with an aptitude to learn systems used in an automated warehouse environment (PkMS, Smart Info, etc.).
• Novice knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, spreadsheet creation, and other office procedures and terminology.

Collaboration:

Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.

Customer Focus:

Understands customer service principles and the importance of providing an excellent customer experience. Keeps customers in mind when designing or executing processes or procedures.

Initiative:

Able to identify opportunities & issues and assess, prioritize and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Focuses on ongoing learning and development.

Interpersonal Communication:

Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self. Able to read and comprehend instructions.

Organizational Skills:

Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner.

Technology Skills:

Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.

Guitar Center is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‑related requirements.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request a reasonable accommodation by sending an email [e-mail].