Clerk III - Health Information

Commonwealth of Massachusetts; Worcester (MA); On-site; USD 49,000 - 64,000; Full time

Job summary

Massachusetts Department of Mental Health’s Worcester Recovery Center and Hospital seeks a Clerk III for the Health Information Department. Responsibilities include answering phones, routing messages, maintaining Medical Records, data entry, and related clerical tasks in a 37.50 hour work week, Monday–Friday, 9:00 AM–5:00 PM.

The role requires strong policy knowledge, accuracy in filing, and clear communication with staff.

Qualifications

• Read, comprehend and explain WRCH policies, Joint Commission and CMS standards and HIPAA policies.
• Communicate respectfully and effectively, both orally and in writing.
• Maintain accurate records.
• Concentrate on detailed work in a busy inpatient environment.
• File and work accurately with names, numbers and symbols.

Responsibilities

• Answer telephone calls and route messages as needed.
• Maintain and organize Medical Records and CORIs per policy.
• Enter client status changes into medical record databases and generate census reports.
• Discharge record analysis and concurrent record review.
• Retrieve records from warehouse storage and manage filing.

Skills

Communication

Record keeping

Attention to detail

Filing accuracy

Policy comprehension

Job description

An Official website of the Commonwealth of Massachusetts

Job Description

Description

Worcester Recovery Center and Hospital (WRCH) operated by the Department of Mental Health (DMH) is seeking an experienced Clerk III to work in the Health Information Department/Medical Records Department. The Clerk III will perform all the duties associated with the position including the main duties being answering the phones, routing messages, maintaining Medical Records, performing other duties such as typing, photocopying, faxing, data entry, etc.

Please Note: This is a full-time, 37.50 hour a week position. The schedule is Monday-Friday, 9:00 AM – 5:00 PM.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Analyzes inpatient medical records on the on the unit at prescribed time intervals to assure that all WRCH, JOINT accreditation and CMS certification documentation requirements are met.
• Composes written communications to the professional staff and discipline chiefs to enlist cooperation in correction of documentation deficiencies; communicates face –to face with professional staff.
• Compiles and disseminates statistical information concerning medical record deficiencies.
• Enters all client status changes – e.g., admissions, discharges, visits, AWA’s, transfers, returns (from visit, or AWA) and legal status changes into all medical record department databases and generates the census reports for all hospital distribution.
• Performs discharge record analysis and assembly.
• Performs concurrent record analysis.
• Greets department visitors; assists with their requests; and refers visitors to appropriate departments when necessary.
• Answers telephone: assists callers with their questions or forwards calls appropriately.
• Requests CORIs and maintains CORIs according to policy.
• Sends Continuing Care Packets out according to procedure.
• Files loose paperwork daily.
• Retrieves medical records/MPI information from warehouse storage locations.
• Orders / maintains office supplies; handles emergency repair requests and writes up work orders.

Required Qualifications:

• Read, comprehend and explain WRCH policies, Joint Commission and CMS standards and HIPAA policies related to medical record documentation and confidentiality requirements.
• Communicate respectfully and effectively, both orally and in writing.
• Maintain accurate records.
• Concentrate on detailed work in a noisy, crowded work environment (inpatient units).
• File and work accurately with names, numbers and symbols.

Preferred Qualifications:

• American Sign Language (ASL)
• Given the population served, bilingual or multilingual fluency.
• Electronic Health/Medical Records experience.

About Worcester Recovery Center and Hospital (WRCH):

Located on over 20 acres in Worcester, Massachusetts, Worcester Recovery Center and Hospital (WRCH) is part of an integrated network of effective, efficient, and culturally competent mental health services. It provides intermediate and long‑term inpatient care for individuals with serious and persistent mental illness who live in Massachusetts, as well as individuals requiring specialized court ordered evaluations.

WRCH provides inpatient services to 290 adults and 30 adolescents, inclusive of a Deaf Inpatient Mental Health Service program for 10 patients.

The Department of Mental Health assures and provides access to services and support to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self‑determination, protects human rights and supports mental health training and research.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests

For questions regarding this requisition, please contact Executive Office of Health and Human Services, Human Resources at 1‑800‑510‑4122, Option 4.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have at least (A) two years of full-time, or equivalent part‑time, experience in office work, or (B) an equivalent combination of the required experience and the substitutions below:

I. A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience. *

II. A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience. *

III. A diploma for completion of a one year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for a maximum or one year of the required experience. *

IV. A diploma for completion of a two‑year, full‑time, or equivalent part‑time, program in a recognized, non‑degree granting business or secretarial school above the high school level may be substituted for the required experience.*

* Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non‑management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Title 101 CMR 23.00 (“Regulation”) requires certain agency staff to have received the COVID‑19 vaccination and Influenza vaccination, or have taken required mitigation measures, to prevent viral infection and transmission in State Hospitals and State Congregate Care Facilities. The Regulation applies to this position. Successful candidates will be required to acknowledge and attest to your vaccination status for both COVID‑19 and Influenza.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self‑select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title : Clerk III

Job

Administrative Services

Agency

Department of Mental Health

Schedule

Full‑time

Shift

Day

Job Posting

Oct 2, 2026, 2:39:15 PM

Number of Openings

1

Salary: 49,175.36 - 64,401.22 Yearly

If you have Diversity, Affi­rrative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Christina Hyppolite / [e-mail] - 8572835830

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : No