Clerk, Full-Time

ArcBest; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Overtime

Pension plan

401(k)

Sick leave

Life insurance

Paid holidays

Job summary

ABF Freight, an ArcBest company, is seeking a clerical/customer service associate for the Kansas City service center. You will handle daily clerical work and support customer communications to ensure timely pickups and deliveries.

The role operates on hourly pay with union scale wages, excellent health/welfare benefits with no premiums, and paid time off. Evening and on-demand shifts may be required.

Qualifications

• Experience in transportation industry preferred.
• Experience in billing, collections, tracing, ten-key and OS&D.
• Good typing/data entry and clerical skill, preferred.
• Proficiency in Microsoft Office Applications (Word, Excel and Outlook), preferred.
• Good verbal and written communication skills, required.
• Must be organized, able to multi-task and meet deadlines.

Responsibilities

• Regular communication with customers and ABF Freight management to ensure timely pickup and delivery.
• Assist with clerical tasks and general administrative duties in the service center.
• Follow procedures and maintain organized workflow.

Skills

Customer service

Data entry

MS Office

Communication skills

Organizational skills

Tools

Microsoft Word

Excel

Outlook

Billing software

Job description

Job Description

The position assists with various clerical, administrative and customer service tasks, in addition to other duties, in the fast-paced, daily operation of a service center.

Responsibilities

• The position involves regular communication with customers and ABF Freight management to ensure timely pickup and delivery of freight and complete customer satisfaction.

Requirements

Experience

• Experience in the transportation industry is preferred.
• Experience in billing, collections, tracing, ten-key and OS&D.

Computer Skills

• Good typing/data entry and clerical skill, preferred
• Proficiency in Microsoft Office Applications (Word, Excel and Outlook), preferred

Additional Requirements

• Good verbal and written communication skills, required
• Must be able to follow instructions and procedures, required
• Must be organized and able to multi-task and prioritize workload, required
• Must manage time efficiently and work with a sense of urgency to meet deadlines, required
• Must be willing to work evenings and on an as-needed basis, required

Benefits

• Make more money! Wages are Teamster Union Scale which are greater than most other carriers! Hourly employees also receive overtime pay after 8 hours/day.
• All Union Employees receive health and welfare benefits with no employee paid premiums.
• Each employee receives 7 days of sick leave each January 1st. With the amount of personal days, sick leave, and paid holidays, an employee may qualify for up to 3 weeks of paid days off without using vacation.
• Life insurance is provided through the multi-employer sponsored health and welfare fund.
• Employees are given the opportunity to contribute to the Teamsters National 401(k).
• ABF Freight employees are covered by a pension plan at no expense to the employee.

Work Hours

• Schedule may vary depending on Service Center location.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is a hourly position paid weekly.

About Us

ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.