Clerical Supervisor

InterMed Cost Containment Services; Glendale (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and etc

401(k) with company match

Paid time off (PTO) and holidays

Learning and development opportunities

Employee assistance resources

Job summary

AvonRisk, based in California, seeks a Supervisory Administrator to lead the Utilization Review Administrative Support Clerks. You will classify, store, deliver, retrieve, and update claim files, ensuring accurate indexing and timely processing of documents in the claim system.

The role requires California Utilization Review experience and prior supervision of administrative staff. You will report to the Program Director and help maintain organized, compliant workflows across teams.

Qualifications

• Must have California Utilization Review experience.
• Experience training and supervising employees.
• Ability to supervise a team handling administrative tasks and filing.

Responsibilities

• Supervise a team of Utilization Review Administrative Support Clerks.
• Index incoming mail, verify accuracy, and code files.
• Manage mail, scanning, and filing within the claim system daily.
• Maintain computer database and retrieve materials as needed.
• Direct and review performance; conduct quarterly reviews.

Skills

Supervisory experience

Administrative support

Document management

Team coordination

Job description

Description

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support. We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow their careers or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Job Type

Full-time

Summary

Supervises a team of Utilization Review Administrative Support Clerks to manage and process all incoming and outgoing documents. Classifies, stores, delivers, retrieves and updates generated information and claim files by performing the duties under the Essential Duties and Responsibilities. Candidate must have California Utilization Review experience.

Essential Duties And Responsibilities

• Ensure the Administrative Team indexes all incoming mail daily, verifies accuracy, and sort and codes according to file system and electronic assignment.
• Supervises the administrative support staff to ensure:
• Adherence with the mail and file processing requirements including timely opening of incoming mail and faxes and scanning documents into the claim system daily.
• Separate urgent and non-urgent mail and elevate in accordance with the special handling guidelines.
• Store original paper mail for a specified period of time before sending to storage, or enters information into computerized storage system.
• Maintains computer database.
• Retrieves materials for qualified personnel upon request.
• Keeps track of borrowed files and ensures they are returned back to storage.
• Scans materials or copies records, and examines materials for legibility.
• Handle all outbound shipping and mail for the office.
• Implements changes to the mailing and filing system when directed to do so.
• Orders office supplies as needed, including maintaining adequate funding for postage meter.
• Independently manages file room, which entails retrieval and delivery of files, returns file to file room and sends files to storage with established retirement schedule.
• Compiles the hearing calendar.
• All other duties as assigned.
• Supervises a team of administrative support clerks.
• Keeps team on track and hold them accountable for compliance and production of work accurately
• Addresses performance issues and conducts quarterly employee meetings and performance reviews
• Communicate and reports to the Program Director and informs management of all critical matters.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And/or Experience

Experience in providing training and supervision to employees.

Salary Range

$50,000-$70,000 annually

The salary range listed is an estimate. Actual compensation will be determined based on several factors such as a candidate’s experience, qualifications, skill set, and work location.

Benefits

We take care of our people so they can take care of their work and their teams. AvonRisk offers a competitive, people first benefits package designed to support your health, financial security, and career growth, including:

• Comprehensive medical, dental, and vision benefits
• Company contributions to HSA and FSA plans
• Employer paid life and disability insurance
• 401(k) with company match
• Paid time off (PTO) and company paid holidays
• Learning and development opportunities that support real career advancement
• Employee assistance resources and a supportive culture that values balance and wellbeing

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.