Clerical Senior Supervisor

Michigan Medicine; Ann Arbor (MI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Excellent medical, dental and vision

Retirement Savings Opportunities

Job summary

Michigan Medicine seeks a capable administrator to plan, supervise and manage the clerical responsibilities of the Nursing Clerical Service department. You will develop operational policies, implement procedures, and handle HR tasks including hiring, performance coaching and evaluations for a large clerical staff.

You will approve staffing changes, monitor unit coverage, and oversee payroll on a weekly basis.

Qualifications

• Bachelor's degree in Health or Business Administration or equivalent is required.
• Demonstrated leadership with large teams and cohesive work groups.
• Excellent interpersonal skills for diverse interactions; diplomacy and effectiveness.
• Ability to provide outstanding customer service.
• Strong written and verbal communication; ability to work independently.
• Clean attendance record.
• Ability to work under pressure, set priorities and meet deadlines in a fast-paced environment.
• Works independently as well as in a team environment.
• Creative and proactive approach to clerical procedures with nursing management.
• Experience in a 24/7 day-a-week setting and scheduling.

Responsibilities

• Plan, organize, supervise and manage clerical responsibilities of the Nursing Clerical Service department.
• Develop and implement departmental policies, procedures, systems and methods.
• Handle clerical HR tasks: hiring, appointments, performance coaching and evaluations.
• Approve staffing changes and scheduling to ensure unit coverage.
• Monitor budget expenditures and payroll weekly.

Skills

Leadership

Customer service

Communication

Working under pressure

Independent worker

Teamwork

Creative

Proactive

Scheduling

24/7 experience

Attendance record clean

Education

Bachelor's Degree in Health or Business Administration

Tools

OneStaff

MiChart

Microsoft Windows

Excel

Job description

• Clean attendance record.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Job Summary

Plan, organize, supervise and manage the clerical responsibilities of the Nursing Clerical Service department. Plan, develop and implement departmental operational policies, procedures, systems and methods. Responsible for all clerical human resource management (hiring, appointment changes, performance coaching, employee evaluations, disciplinary actions, etc.) of a large clerical staff. Approve changes in staffing, scheduling to ensure Unit coverage. Monitor and control budget expenditures, review accounts and recommend budget changes or cost control measures. Weekly approval of payroll.

The above statements are intended to describe the general nature and level of work to be performed and are not an exhaustive list of all associated responsibilities.

Required Qualifications*

• Bachelor's Degree in Health or Business Administration or equivalent combination of education and experienced required.
• Demonstrated leadership skills including proven capability to supervise a large number of employees and build a cohesive work team.
• Excellent interpersonal skills and the ability to deal with a diverse group of people in a diplomatic and effective manner.
• Ability to provide outstanding customer service.
• A successfully candidate will have excellent interpersonal, written and verbal communication skills and the ability to work independently.
• Clean attendance record.
• Ability to work under pressure, set priorities and meet deadlines in a fast paced environment.
• Works independently as well as in a team environment.
• Creative and proactive.
• Willingness to seek out and meet with nursing management on clerical procedures, policies, employee performance.
• Previous work experience in a 24/7 day a week setting.
• Previous experience creating and maintaining employee schedules.

Desired Qualifications*

Reasonable knowledge of University and Michigan Medicine policies and procedures.

Previous work experience in a Union environment preferred but not required.

Two to three years experience with OneStaff, MiChart, Microsoft Windows and Excel desired.

Inpatient hospital experience desired.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world?s most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

• Excellent medical, dental and vision coverage effective on your very first day
• Retirement Savings Opportunities

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Work Schedule

This is a night shift position. Must be flexible with shift times. Rotating weekend/holiday work required.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.