Clerical & Dispatch Support Position

Al Warren Oil Company; Chicago (IL); Sur place; USD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Empower 401(K) Retirement Program with

Blue Cross Blue Shield HealthInsurance

3 levels of PPO coverage for ind and b

HSA with Employer Contributions

Life Insurance Policy - AdditionalLife

Paid vacations, time off, and holidays

Résumé du poste

Al Warren Oil Company in Chicago seeks a detail-oriented Clerical and Dispatch Support professional to manage calls, input data, and assist with daily scheduling and deliveries.

You will coordinate driver and customer information, maintain records, and support drivers and staff while upholding safety policies. This full-time role offers competitive benefits and room for growth.

Qualifications

• Experience in customer service, scheduling, dispatching, or administrative roles.
• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).
• High level of computer literacy; ability to work within multiple systems at once.
• Strong communication and organizational skills.
• Ability to create and maintain organized filing systems.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Strict attention to detail and accuracy.
• Knowledge of Chicago-area geography or transportation operations is a plus.

Responsabilités

• Manage a high volume of incoming calls, directing inquiries to the appropriate departments and resolving issues when possible.
• Accurately enter driver and customer information into multiple company systems and platforms.
• Remain attentive at the service window to assist drivers, customers, and staff.
• Generate and proofread order entries for accuracy; identify and correct discrepancies.
• Perform general clerical duties including photocopying, filing, typing, faxing, and scanning.
• Communicate and distribute supplier and cost information to the appropriate departments.
• Provide backup assistance to coworkers as needed.
• Provide prompt, professional support to drivers and customers via phone, email, and in-person communication.
• Assist in scheduling daily fuel, lubricant, and DEF deliveries.
• Communicate load details, delivery instructions, and updates to drivers as needed.
• Monitor delivery statuses through GPS and dispatch systems to help ensure on-time service.
• Maintain accurate documentation for dispatch activities, delivery confirmations, and order records.
• Support driver coordination during peak times, route adjustments, customer changes, or unexpected issues.
• Work closely with operations, accounting, and sales teams to ensure smooth daily workflows.
• Assist in maintaining compliance with DOT, OSHA, and internal safety policies.
• Provide excellent customer service when handling inquiries related to orders and deliveries.

Connaissances

Customer service

Scheduling

Dispatching

Administrative tasks

Attention to detail

Communication

Organizational skills

Multitasking

Outils

Microsoft Office

GPS/Dispatch systems

Description du poste

General Essential Duties & Responsibilities

Clerical Responsibilities

• Manage a high volume of incoming calls, directing inquiries to the appropriate departments and resolving issues when possible
• Accurately enter driver and customer information into multiple company systems and platforms
• Remain attentive at the service window to assist drivers, customers, and staff
• Generate and proofread order entries for accuracy; identify and correct discrepancies
• Perform general clerical duties including photocopying, filing, typing, faxing, and scanning
• Communicate and distribute supplier and cost information to the appropriate departments
• Provide backup assistance to coworkers as needed

Dispatch Support Responsibilities

• Provide prompt, professional support to drivers and customers via phone, email, and in-person communication
• Assist in scheduling daily fuel, lubricant, and DEF deliveries
• Communicate load details, delivery instructions, and updates to drivers as needed
• Monitor delivery statuses through GPS and dispatch systems to help ensure on-time service
• Maintain accurate documentation for dispatch activities, delivery confirmations, and order records
• Support driver coordination during peak times, route adjustments, customer changes, or unexpected issues
• Work closely with operations, accounting, and sales teams to ensure smooth daily workflows
• Assist in maintaining compliance with DOT, OSHA, and internal safety policies
• Provide excellent customer service when handling inquiries related to orders and deliveries

Requirements

Qualifications & Skills

• Experience in customer service, scheduling, dispatching, or administrative roles.
• Proficiency in Microsoft Office (Excel, Outlook, Word, etc.).
• High level of computer literacy; ability to work within multiple systems at once.
• Strong communication and organizational skills.
• Ability to create and maintain organized filing systems.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Strict attention to detail and accuracy.
• Knowledge of Chicago-area geography or transportation operations is a plus.

Benefits

At Al Warren Oil, we believe in taking care of our employees. In addition to competitive pay, we offer a comprehensive benefits package, which includes:

• Empower 401(K) Retirement Program with a company match from Day 1.
• Blue Cross Blue Shield Health Insurance that includes prescriptions, vision, and dental.
• 3 levels of PPO coverage for individuals and family.
• HSA with Employer Contributions.
• Life Insurance Policy - Additional Life and Disability Coverage Available.
• Paid vacations, time off, and holidays.

We offer these benefits because we understand that our team’s well-being is vital to our success.