Clerical Associate - Florence Neurosurgery

McLeod Health; South Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

McLeod Health's Florence Neurosurgery clinic is seeking a Clerical Associate to join the front office team. This full-time, on-site role handles phones, scheduling, patient registrations, billing inquiries, and care-team coordination to ensure smooth operations.

You'll work with EPIC and MyChart, assist patients with sign-up, collect payments, and maintain a neat, paperless environment while upholding patient confidentiality.

Qualifications

• Basic knowledge of computer input.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.

Responsibilities

• Handle all incoming communications and insure reliable, consistent coverage for phones.
• Assist patients to sign up for MyChart and encourage MyChart as main communication form.
• Coordinate and schedule all appointments (office or hospital surgery center).
• Manage expectations of all same-day appointments and follow up on communications.

Skills

Computer literacy

Clerical skills

Medical terminology

Math basics

Tools

EPIC

MyChart

Job description

Clerical Associate – FT – Florence Neurosurgery

Responsibilities

• Handles all incoming communications and insures reliable, consistent coverage for phones.
• Proficient in assisting patients to sign up for MyChart and encouraging patients to use MyChart as main form of communication with McLeod Health.
• Coordinates and schedules all appointments whether in the office or hospital surgery center if applicable.
• Coordinates and manages the expectations of all same day appointments. Confirms and follows up on all communication.
• Addresses and or follows up with all messages, mail, faxes, and incoming communications.
• Prepares for upcoming visits by completing all tasks that can be done before the patient arrives including pre-registration functions.
• Proficient in identifying copays and previous balances. Collects payments at time of services rendered. Acts as a liaison between the patient and SBO when patients have detailed questions about billing. Proficient in identifying patients on a payment plan, ability to refer to a financial counselor or MyChart for payment plan arrangements when needed.
• Works to maintain a work environment that is paperless, neat, and clear of clutter. Regularly updates patient registries in EPIC.
• Supports team members by handling key administrative duties.
• Actively participates in the care team and cross functional team quality improvement process.
• Maintains confidentiality in talking with patients, upholding policies, and setting an example.
• Performs other duties as assigned.

Qualifications

• Basic knowledge of computer input required.
• Must be able to perform basic clerical functions.
• Comprehend medical terminology required.
• Good spelling and basic math skills required.

Memberships

• Occupation Risk Assessment

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not for profit organization supported by the strength of more than 900 members on its medical staff and more than 2,900 licensed nurses. McLeod Health is also composed of approximately 15,000 team members and more than 90 physician practices throughout its 18-county service area . With seven hospitals, McLeod Health operates three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice and Home Health Services. The system currently has 988 licensed beds , including Hospice and Behavioral Health. The hospitals within McLeod Health include: McLeod Regional Medical Center, McLeod Health Dillon, McLeod Health Loris, McLeod Health Seacoast, McLeod Health Cheraw, McLeod Health Clarendon and McLeod Behavioral Health.

About The Team

If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we are an equal opportunity employer.