Clerical Assistant

Wake County Public School System; Raleigh (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Wake County Public School System is seeking a Clerical Assistant in Raleigh, NC. The role involves performing general clerical duties such as copying, answering phone calls, and providing customer service. The ideal candidate should possess strong knowledge of Microsoft Office and excellent organizational skills.

The position requires effective communication and the ability to interact with a diverse community, along with a high school diploma or equivalent. A supportive work environment is provided.

Qualifications

• Knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint.
• Excellent customer service and organizational skills.
• Effective communication skills with diverse individuals.

Responsibilities

• Perform general clerical duties like copying and scheduling.
• Answer phone calls and provide customer service.
• Investigate and resolve inquiries and concerns.

Skills

Knowledge of Microsoft Office

Customer service skills

Organizational skills

Interpersonal skills

Ability to communicate clearly

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Google Apps

Office equipment

Job description

Overview

POSITION TITLE (Oracle title)

Clerical Assistant

School Site/Department

School Site/Department

Noncertified Grade 18

Nonexempt

No

Monday-Friday (occasional evenings and weekends)

Position Purpose

Supports the activities of an office or school by performing general clerical duties such as copying, receiving telephone calls, and providing customer service.

Minimum Qualifications

Knowledge, Skills, and Abilities (KSAs)

• Knowledge of Microsoft Office, specifically Microsoft Word, Excel, and Power Point; Google Apps;
• Excellent customer services skills;
• Excellent organizational skills;
• Effective interpersonal skills to deal with a diverse public;
• Ability to be discrete and maintain confidentiality;
• Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
• Ability to use a variety of office equipment such as a copier, fax machine, scanner, etc.;
• Ability to minimize errors with attention to detail;
• Ability to establish and maintain effective working relationships with school system staff, students, parents, and community members.

Education, Training, and Experience

• High School diploma or equivalent.

Certification and License Requirements

None

Preferred Qualifications

• Experience in a clerical or human resource related area.

Essential Duties and Responsibilities

• Performs general clerical duties (e.g., copying, faxing, typing, note taking, scheduling meetings).
• Receives and returns phone calls to employees who need information; answers and sends emails to answer inquiries and delivers needed documents and information; provides customer service to those who visit the office or school.
• Investigates specific questions, concerns, and issues to provide answers and/or resolutions.
• Attends all required meetings and trainings.
• Performs other related duties, as assigned.

Work Environment/Physical Requirements

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff, students, parents, and the community. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

Effective Date

10/2023

Disclaimer

The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.