Clearable Data Center Technician, Data Center Operations

Amazon Inc.; Aurora (CO); On-site; USD 54,000 - 94,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units (RSUs)

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Data Services, Inc. in Aurora, CO is seeking a Clearable Data Center Technician to troubleshoot and resolve a range of datacenter issues, including hardware, fiber, networking, and related problems.

This role requires US citizenship and an active TS/SCI clearance with polygraph and will involve physical data center work. You will tackle tasks such as rack deployment and cabling, hardware troubleshooting, and 24/7 shift coverage.

Qualifications

• High school diploma or equivalent, or IT certifications such as A+, Network+, or Security+.
• 2+ years of server hardware troubleshooting and/or networking experience.
• Current, active TS/SCI with Polygraph security clearance.
• Associate's degree in IT-related field or equivalent professional/military experience.
• Active Security+ certification or ability to obtain one within 90 days of start.

Responsibilities

• Engage in physical data center tasks including capacity planning, rack deployment, cabling, hardware/software troubleshooting, and rack decommissioning.
• Lift and move material up to 49 pounds.
• Work in cramped or elevated locations.
• Bend, lift, stretch, and reach.
• Stand and walk up to 8+ hours daily.
• Ascend/descend ladders, stairs, and gangways safely.
• Work in a noisy environment.
• Support 24/7 operations with longer shifts.

Skills

Troubleshooting

Networking

Server hardware

Security clearance TS/SCI

Education

High school diploma or equivalent

Associate's degree in IT-related field

A+ / Network+ / Security+ certifications

Tools

Security+ certification

Job description

Clearable Data Center Technician, Data Center Operations

Job ID: 10588070 | Amazon Data Services, Inc.

Application deadline: Applications will be accepted on an ongoing basis

The Infrastructure Operations team is looking for cleared Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. If you like to use IT principles like computer architecture and the OSI model (Open Systems Interconnection Model) and apply them to finding solutions to problems, we’d like to meet you. Your work will help to maintain one of the world's largest information system infrastructures. This position requires that the candidate selected be a US citizen and obtain and maintain an active TS/SCI security clearance with polygraph.

Key job responsibilities

• You will be required to engage in physical data center activities with or without reasonable accommodation. This includes all tasks associated with planning and tracking capacity, rack deployment, rack cabling, hardware and software troubleshooting, and rack decommissioning. These activities include the following:
• Lifting and moving material up to 49 pounds each
• Working in cramped and/or elevated locations
• Bending, lifting, stretching, and reaching
• Standing and walking for up to 8+ hours a day
• Ascending and descending ladders, stairs, and gangways safely and without limitation
• Work in a noisy environment
• Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).

A day in the life

• Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
• Show a strong aptitude for troubleshooting and problem solving
• Solve problems at their root and step back to understand the broader context
• Maintain service level agreements through the implementation of proactive issue detection and reporting
• Are biased to act in the absence of direction or support
• Improve effectiveness through process innovation

This position will fill an opening at one of multiple separate sites. This position may shift work that will include days/nights/weekends/holidays.

About the team

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we’re looking for talented people who want to help.

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee‑led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Basic Qualifications

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+
• 2+ years of server hardware troubleshooting and repair experience, or experience in networking
• Current, active US Government Security Clearance of TS/SCI with Polygraph
• Associate's degree in IT‑related field or equivalent professional or military experience

Preferred Qualifications

• Active Security+ certification or ability to obtain one within 90 days of start.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

USA, CO, AURORA - 39.08 - 68.41 USD hourly

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave