Clarks Assistant Store Manager

The Heart Shopping Centre; Clarks (NE); On-site; USD 45,000 - 75,000; Full time

Job summary

The Heart Shopping Centre in Clarks, United States, is seeking a Sales & Service Manager to support the Store Manager in all store operations and lead the sales team to achieve commercial objectives.

You will demonstrate strong leadership, coach the team, and drive sales while maintaining a welcoming customer environment and high standards of service. The role requires hands-on leadership and excellent communication to inspire the team and deliver results.

Qualifications

• Proven retail management experience with a track record of hitting targets.
• Strong coaching and people-development skills.
• Clear communicator with the ability to motivate teams and drive results.

Responsibilities

• Demonstrate excellent selling behaviours and lead by example to reach KPIs.
• Engage, coach and develop the team to meet sales targets and KPIs.
• Oversee the sales floor with strong Floor Control to create an engaging store environment.
• Use CSAT insights to improve customer experience and store operations.
• Support store operations and Visual Merchandising to uphold retail standards.
• Upskill product knowledge and educate the team to drive sales.
• Prioritise tasks to meet business needs while protecting sales and service.
• Provide feedback to motivate and improve team performance.

Skills

Retail management

Coaching

Communication

Team leadership

Visual merchandising

IT proficiency

Product knowledge

Tools

POS systems

Job description

About The Role

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved

Sales & Service Manager

About The Role

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved

Deputising Store Manager absence when required.

What You'll Do

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.
• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
• Provide regular feedback to the team to motivate and engage to improve performance where required.
• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

What We’re Looking For

You’re a confident, hands‑on leader with proven retail management experience and a track record of achieving targets. You know how to motivate a team, communicate clearly, and make sound commercial decisions. You’re organised, adaptable, and able to balance delivering results with creating a welcoming environment for customers and colleagues alike.

You’ll bring

• Good retail experience including in a management role, leading a team
• Strong coaching skills
• Effective communicator who can provide clarity to individuals or team on what is required of them and why
• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.
• Proficient in supporting with people processes and team developmentGood experience in delivering and exceeding sales and targets
• Proactive with good organisation skills to initiate completion of tasks without direction or supervision
• Good commercial skills
• IT proficient with the ability to use a range of systems to manage in store activity
• Good knowledge of and experience in Visual Merchandising

About Clarks

Two brothers, a small town, and shoes that changed the world. Based in Somerset, England, Clarks has redefined shoemaking since its foundation in 1825, when James and Cyrus Clark made a slipper from sheepskin off‑cuts and forever transformed the future of footwear.

Progress is woven into our DNA. Whether we’re pioneering cutting‑edge comfort technologies, championing social change, or working on trailblazing collaborations with cultural icons and KOLs, we’re always striding forward.

Join us in 2025 as we celebrate 200 years of giving people the freedom to move comfortably, proudly commemorating our legacy of craft, innovation, and impact – and looking boldly ahead, too.

Why join us?

At Clarks, you’ll be part of a brand with heritage, craftsmanship, and style at its core. We offer great training, career progression, and the chance to make your mark in a global business.