Claims Support Services Assistant

ICW INSURANCE COMPANY OF THE WEST; Carmel Point (CA); Hybrid; USD 27,000 - 43,000; Full time

Benefits offered by this job

401K retirement plans

Medical, dental, and vision plans

Paid Time Off

Job summary

ICW Group is seeking a detail-oriented team member to provide basic financial, payment, and administrative support to the claims department. The role focuses on processing checks, maintaining accuracy, and enabling efficient claim handling.

With a foundation in business or accounting, you will collaborate across teams, review payments, and help ensure timely processing. The position is hybrid with a competitive benefits package.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in Business, Accounting, Mathematics, or related field a plus.
• Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Handle incoming, outgoing, and return checks.
• Provide administrative support to claims department including mailing checks.
• Review incoming checks to determine appropriate department.
• Identify payment type and coordinate with examiner to apply to claim.
• Coordinate with accounting to confirm deposit of each check.

Skills

Business Mathematics

Administrative tasks

Attention to detail

Communication

Education

High School Diploma or GED

Bachelor's degree in Business/Accounting/Mathematics or related field

Tools

Microsoft Excel

Microsoft Word

Job description

Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We're proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible. Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for the twelfth consecutive year in a row and for the 20th time overall as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It's our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

PURPOSE OF THE JOB

The purpose of this job is to provide basic financial, payment and administrative support to the claims department. The position exists to facilitate efficient operations and a superior customer experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles incoming, outgoing, and return checks as requested.
• Provides administrative support to claims department including mailing checks issued in-house.
• Reviews incoming checks to determine appropriate department.
• Identifies type of payment and coordinates with the examiner to apply the payment to the claim as appropriate.
• Coordinates with accounting to confirm successful deposit of each check.
• Researches and investigates return checks and re-sends as appropriate.
• Performs payment corrections and resolves payment errors as requested.
• Obtains appropriate authorization to offset and enter corrected payment transactions per request.
• Handles payment inquiries from vendors and internal customers.
• Reviews and resolves payment processing errors.
• Performs claim modifications, corrects errors and handles policy notifications as requested.
• Obtains proper authorization prior to correcting specific claim fields (policy, date of loss, class code etc.).
• Reviews and resolves claim data integrity errors.
• Reviews policy endorsement and cancellation notifications to determine the impact to claims.
• Manages a daily report for all claims opened on the dummy policy and tracks until placed on correct claim.
• Reviews Claims data and assists with department initiatives as requested.
• Performs a daily review and research of potentially late indemnity payments for each jurisdiction.
• Reviews content of different state forms (website, letters, claim kits) and escalates as appropriate.
• Reviews re-insurance monthly, including ceding excess losses in the accounting system.
• Researches, verifies, and enters data into various systems.
• Updates department iPortal page when requested.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.

EDUCATION AND EXPERIENCE

High School Diploma or general education diploma (GED) required. Bachelor's degree from a four-year college with a major or emphasis in Business Administration, Accounting, Mathematics, or related field a plus. Minimum 1 year of related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

KNOWLEDGE AND SKILLS

• Demonstrated ability in Business Mathematics and administrative processes or other areas involving working with numbers and data.
• Proficiency in Microsoft Office Suite including Word and Excel.
• Strong problem-solving ability and critical thinking skills.
• Ability to research problems and offer solutions.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

WORK ENVIRONMENT

This position operates in an office environment and requires the frequent use of a computer, telephone, copier, and other standard office equipment. We are currently not offering employment sponsorship for this opportunity #LI-ET1 #LI-Hybrid

The current range for this position is $19.58 - $30.88 This range is exclusive of fringe benefits and potential bonuses. If hired at ICW Group, your final base salary compensation will be determined by factors unique to each candidate, including experience, education and the location of the role and considers employees performing substantially similar work.

WHY JOIN ICW GROUP?

Challenging work and the ability to make a difference You will have a voice and feel a sense of belonging We offer a competitive benefits package, with generous medical, dental, and vision plans as well as 401K retirement plans and company match Bonus potential for all positions Paid Time Off Paid holidays throughout the calendar year Want to continue learning? We'll support you 100% ICW Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. ICW Group will not discriminate against an applicant or employee on the basis of race, color, religion, national origin, ancestry, sex/gender, age, physical or mental disability, military or veteran status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other characteristic protected by applicable federal, state or local law.

_________________ Job Category Claims At ICW Group we offer a work environment that encourages entrepreneurialism and celebrates success. Our team members are hands-on contributors who are given the opportunity to make an impact. It's our people who make us an employer of choice and the vibrant company we are today.