Claims Support Coord

AFLAC, INCORPORATED.; Windsor (CT); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k)

Bonus

Stock purchase plan

Paid holidays

Paid time off

Sick leave

Job summary

Aflac, a Fortune 500 company, is seeking a claims support professional to assist the claims team with eligibility verification and timely processing of correspondence.

You will manage an email inbox, research outstanding items, print and mail communications, and build strong working relationships with internal partners. The role requires basic MS Office skills, clear communication, and the ability to multitask in a team setting.

Qualifications

• High School Diploma or Equivalent.
• 2–4 years of related experience.
• Must demonstrate effective communication skills (written and verbal).
• Knowledge of Microsoft Office applications.
• Ability to work in a team environment.

Responsibilities

• Assists claims team partners by verifying initial eligibility on new claims.
• Maintains ownership of client email box for timely processing.
• Researches outstanding items to resolution.
• Prints and mails communications as needed.
• Builds effective working relationships with internal partner teams.
• Reviews reports to ensure accuracy of assigned work items.
• Keeps current on customer service policies and procedures.
• Supports management with special projects as necessary.
• Performs other duties as assigned.

Skills

Effective communication

Microsoft Office

Problem solving

Organizational skills

Interpersonal skills

Teamwork

Adaptability

Absence management knowledge

Education

High School Diploma or Equivalent

2–4 years related experience

Tools

Microsoft Office

Job description

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We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Work Designation.

Depending on your location within the continental US, this role may be hybrid or remote.

• If you live within 50 miles of the Aflac offices located in Windsor CT, this role will be hybrid. This means you will be expected to work in the office for at least 60% of the work week. You will work from your home (within the continental US) for the remaining portion of the work week. Details of this schedule will be discussed with your leadership.
• If you live more than 50 miles from the Aflac offices located in Windsor CT, this role will be remote. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Effective communication skills – written, verbal, facilitation of strong working relationships.
• Must be able to demonstrate knowledge of Microsoft Office applications.
• Problem solving and decision-making skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.
• Current knowledge of the absence management industry a plus.

Education & Experience Required

• High School Diploma or Equivalent
• 2 - 4 years of related experience

Or an equivalent combination of education and experience

• Assists claims team partners by leveraging systems and documented processes to complete the initial eligibility verification on all new claims filed.
• Maintains ownership of client specific email box to ensure timely processing of incoming mail and the creation of new claims as needed.
• Researches outstanding items to resolution.
• Prints and mails communications as needed.
• Builds effective working relationships with internal partner teams.
• Reviews daily and weekly reports to ensure accuracy of assigned work items.
• Remains current on customer service policies and procedures.
• Prioritizes multiple tasks and works independently to some degree.
• Supports management with special projects as necessary.
• Performs other duties as assigned.

Total Rewards

The salary range for this job is $35,000 - $45,000. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.