Claims Supervisor - Strategic Rotation

CorVel Corporation; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits package

401K and ROTH 401K

Paid time off

Long Term Disability

Health Savings Account

Flexible Spending Account Options

Life Insurance

Accident Insurance

Critical Illness Insurance

Pre‑paid Legal Insurance

Parking and Transit FSA accounts

401K

ROTH 401K

Paid time off

Job summary

A leading risk management firm is seeking a Claims Supervisor-Strategic in Atlanta, GA. This hybrid role involves supervising a team of Senior Claim Specialists to ensure quality and compliance with Workers’ Compensation laws. Candidates should possess a Bachelor's degree and have at least 7 years of claims handling experience. Strong leadership and communication skills are essential. The company offers a comprehensive benefits package, including Medical, Dental, and a 401K.

Qualifications

• Minimum of 7 years’ claims handling experience required.
• Bachelor's degree or equivalent experience needed.
• Multi-jurisdictional licensures in NY, CA, IL, FL, TX preferred.
• Multi-jurisdictional licensures and experiences preferred especially if experienced in NY, CA, IL, FL, TX.
• Current license or certification in Workers’ Compensation must be maintained throughout employment with CorVel.
• Self-Insured Certificate a plus

Responsibilities

• Supervises claims staff and ensures quality service.
• Ensures compliance with Workers’ Compensation laws.
• Provides guidance on complex claim issues.
• Offers technical guidance on complex claims, investigations, and cost containment.
• Acts as liaison for client and employee resolutions on claim issues.
• Participates in customer claim reviews and presentations.
• Ability to travel overnight for meetings and projects.
• Supports field claims organization through strategic assignments

Skills

Excellent written and verbal communication skills

Strong leadership, management and motivational skills

Effective quantitative, analytical and interpretive skills

Demonstrated, strong customer service skills

Computer proficiency with Microsoft Office

Strong interpersonal, time management and organizational skills

MS Office

Time management

Teamwork

Claims knowledge

Education

Bachelor's degree or combination of education and related experience

Minimum of 7 years’ claims handling experience

7+ years claims handling

Multi-jurisdiction licensure preferred

WC license/certification

Self-Insured Certificate a plus

Job description

GA - Atlanta Lawrencville
1745 N Brown Rd
Suite 275
Lawrenceville, GA 30043, USA

The Claims Supervisor-Strategic is responsible for supervising a direct reports team of Senior Claim Specialists - Strategic, or assisting with the supervision of field claims specialists (indirect) as the need arises. The primary responsibility of this position is to ensure all quality, productivity and customer service criteria are met while adhering to company policies and procedures. The Claims Supervisor position is integral to the success of the company and requires regular and consistent attendance, supporting the goals of the claims department and CorVel. In this role, the supervisor will be a part of the corporate claims team and made available for special projects and assignments to support the field claims organization. Engagement with a field operation and their claims will usually last no more than 10 weeks at which time the role will be reassigned to a new strategic project.

This is a hybrid role.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Supervises claims staff in their day-to-day operations and ensures the team executes on the fundamentals of claim handling to deliver a quality product with exceptional service.
• Ensures staff compliance with Workers’ Compensation laws and mandated regulatory reporting requirements
• Ensures optimal team performance for direct reports through ongoing training, coaching, and regular performance evaluations; recommends merit-based actions (subject to managerial approval)
• Provides technical and jurisdictional guidance to claims staff regarding complex compensability, investigation, litigation issues and service account instructions
• Acts as a liaison by recommending and executing final resolutions for clients and employees concerning claim-specific, procedural, or special requests
• Participate in customer claim reviews and presentations
• Ability to travel overnight and attend meetings if required
• Additional duties as assigned

KNOWLEDGE & SKILLS

• Excellent written and verbal communication skills
• Ability to assist team members to develop knowledge and understanding of claims practice
• Effective quantitative, analytical and interpretive skills
• Strong leadership, management and motivational skills
• Demonstrated, strong customer service skills
• Ability to maintain composure under pressure and communicate diplomatically across various channels, including telephone, email, and written correspondence
• Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
• Strong interpersonal, time management and organizational skills
• Ability to work both independently and within a team environment
• Knowledge of the entire claims administration, case management and cost containment solution as applicable to Workers’ Compensation

EDUCATION & EXPERIENCE

• Bachelor's degree or a combination of education and related experience
• Demonstrated public speaking skills
• Minimum of 7 years’ claims handling experience
• Multi-jurisdictional licensures and experiences preferred especially if experienced in NY, CA, IL, FL, TX *
• Current license or certification in Workers’ Compensation must be maintained throughout employment with CorVel
• Self-Insured Certificate a plus

* Final candidates must pass a jurisdictional knowledge and organizational/prioritization assessment as a condition of being offered employment*

PAY RANGE

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job‑related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range, and these adjustments would be clarified during the offer process.

In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.

ABOUT CORVEL

CorVel, a certified Great Place to Work® Company, is a national provider of industry‑leading risk management solutions for the workers’ compensation, auto, health and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!).

Benefits

A comprehensive benefits package is available for full‑time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre‑paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

EEO Statement

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.