Claims Specialist Trainee (Must reside in Nebraska)

Aflac Incorporated; New York (NY); Remote; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Annual bonuses

Paid holidays & PTO

Job summary

Aflac Incorporated is seeking a remote-friendly claims processing role based in the United States. The role supports Wellness, Accident, or Cancer claims, handling data entry and customer interactions. Candidates should have a high school diploma, at least one year of experience, and familiarity with Microsoft Office.

Bilingual Spanish skills are a plus, and generous benefits accompany the role. This position offers a path to growth within a Fortune 500 leader in voluntary insurance, with

Qualifications

• High School Diploma or equivalent required.
• At least 1 year of work experience preferred.
• Experience with Microsoft Office Suite required.
• Knowledge of medical terminology is a plus.

Responsibilities

• Under supervision reviews and processes Wellness, Accident or Cancer insurance claims based on information submitted by policy holders.
• Keys claims data while interpreting coding and medical terminology in relation to diagnoses and procedures; uses core databases to process and transmit claims.
• Provides prompt customer service to policy holders, providers and other internal entities regarding claims; documents calls and follows up as needed.
• Provides back-up coverage for other teams and maintains databases; performs clerical duties as assigned.
• Performs other related duties as required.

Skills

Customer service

Communication

Time management

Multitasking

Bilingual Spanish

Attention to detail

Education

High School Diploma or Equivalent

1 year of work experience

Experience with Microsoft Office Suite

Medical terminology knowledge

Tools

Microsoft Office Suite

Job description

Salary Range

$37,000 - $43,680

Job Posting End Date

This role will be posted on an ongoing basis.

We’ve Got You Under Our Wing

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all...

The Aflac Way

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Aflac, a Fortune 500 company

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com.

Our business is about being there for people in need.

Our business is about being there for people in need. So, ask yourself, are you the duck? If so, there’s a home, and a flourishing career for you at Aflac.

Worker Designation

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Knowledge of principles and processes for providing customer and personal services; this includes needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Skill in giving full attention to what other people are saying; taking time to understand the points being made; asking questions as appropriate
• Skill in understanding the implications of new information for both current and future problem solving and decision-making
• Skill in using mathematics to solve problems
• Skill in selecting and using training/instructional methods and procedures when learning new policies, procedures, concepts or products
• Skill in managing one’s own time and actively looking for ways to help people
• Positions requiring the use of bilingual skills (if applicable to this position): Fluency in Spanish with the ability to translate documents

Education & Experience Required

• High School Diploma or Equivalent
• 1 year of work experience
• Experience and proficiency using Microsoft Office Suite software
• Or an equivalent combination of education and experience

Education & Experience Preferred

• Experience with medical terminology

Principal Duties & Responsibilities

• Under immediate supervision and in accordance with established policies and procedures, reviews and processes Wellness, Accident or Cancer insurance claims based on information submitted by policy holders; determines the nature and validity of claims by reviewing policy status, patient eligibility, and supporting medical and other documentation
• Keys claims data while interpreting coding and medical terminology in relation to diagnoses and procedures; uses multiple core administration databases, systems and subsystems to process and transmit claims for payment or further investigation
• Provides prompt customer service to policy holders, providers and other internal company entities regarding claims; documents phone calls in the system and follows-up on issues if needed; contacts insured or other appropriate persons to verify the accuracy and completeness of information on claims forms and related documents, responds to inquiries from policy holders, providers, agents regarding claim status and policy provisions
• Provides back-up coverage for other teams as required, maintains databases and prepares and extracts information using software systems; performs various clerical duties as assigned, such as filing, photocopying, typing, maintaining databases and preparing and extracting information using software systems
• Performs other related duties as required

Total Rewards

The salary range for this job is $37,000 - $43,680. This range is specific to the job and salary offers consider a wide range of factors that are considered in making compensation decisions, including, but not limited to: education, experience, licensure, certifications, geographic location, and peer compensation. The range has been created in good faith based on information known to Aflac at the time of the posting.

At Aflac, it is not typical for an individual to be hired at or near the top of the range for the role to allow for future and continued salary growth, and compensation decisions are dependent on the circumstances of each case. This salary range does not include any potential incentive pay or benefits, however, such information will be provided separately when appropriate.

In addition to the base salary, we offer an array of benefits to meet your needs including medical, dental, and vision coverage, prescription drug coverage, health care flexible spending, dependent care flexible spending, Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee), 401(k) plans, annual bonuses, and an opportunity to purchase company stock. On an annual basis, you’ll also be offered 11 paid holidays, up to 20 days PTO to be used for any reason, and, if eligible, state-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked) and other leaves of absence, if eligible, when needed to support your physical, financial, and emotional well-being. Aflac complies with all applicable leave laws, including, but not limited to, sick and safe leave, and adoption and parental leave, in all states and localities.