Claims Specialist Supervisor (Hybrid)

First American Financial Corp.; Northern (KY); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO/Paid sick leave

Employee stock purchase plan

Job summary

First American Financial Corp. is seeking a Claims Specialist Supervisor to lead a team of Claims Specialists in investigating, evaluating, and resolving title insurance claims.

The role involves coaching, workload management, and escalation with Claims Counsel and leadership to address complex matters. The candidate should hold a Juris Doctor degree and have substantial experience in title insurance claims, with strong analytical, communication, and leadership capabilities.

Qualifications

• JD or equivalent required.
• Significant leadership and people-management experience required.
• Strong communication, negotiation, and decision-making skills needed.
• Ability to coach and develop a diverse team.
• Demonstrated knowledge of title insurance claims processes and resolution.

Responsibilities

• Lead a team of Claims Specialists, including staffing, training, and performance management.
• Provide technical guidance on investigation, evaluation, coverage analysis, and resolution of claims.
• Review claims, escalate when necessary, and ensure compliance with policies and authority levels.
• Monitor workloads, quality, and service levels; drive process improvements.
• Collaborate with Claims Counsel, underwriting, and operations to resolve complex claims.
• Participate in development and implementation of procedures and initiatives.
• Manage assigned claims caseload consistent with qualifications and authority.

Education

Juris Doctor degree

Job description

Who We Are

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Claims Specialist Supervisor is responsible for leading a team of Claims Specialists who investigate, evaluate, and resolve assigned title insurance claims within established levels of complexity and authority. The Supervisor provides day-to-day leadership, technical guidance, workload management, coaching, and oversight to ensure claims are handled accurately, efficiently, consistently, and in accordance with Company policies and procedures. The Supervisor serves as an escalation point for Claims Specialists and partners with Claims Counsel and Claims leadership to appropriately identify and elevate claims involving significant complexity, legal issues, increased exposure, or matters outside established authority. Attorney License is required for this role.

What You'll Do:

• Manage a team of Claims Specialists, including resource allocation, workload distribution, staffing, onboarding, training, career development, performance management, and performance evaluations.
• Provide technical guidance and oversight regarding the investigation, evaluation, coverage analysis, documentation, and resolution of assigned title insurance claims.
• Review and provide direction on claims requiring management involvement or approval within established authority levels.
• Ensure claims are handled timely, consistently, and in accordance with Company claims procedures, standards, and applicable authority levels.
• Identify claims involving increased complexity, legal issues, significant exposure, or other circumstances requiring escalation to Claims Counsel or senior Claims leadership.
• Monitor team workloads, productivity, quality, and service levels; identify trends and implement appropriate process or performance improvements.
• Coach and develop Claims Specialists to strengthen technical expertise, judgment, decision-making, and claims-handling capabilities.
• Support consistent application of claims practices and procedures across the team.
• Collaborate with Claims Counsel, Claims leadership, underwriting, operations, and other internal business partners as appropriate to facilitate claim resolution.
• Participate in the development and implementation of claims procedures, training, operational improvements, and other departmental initiatives.
• As appropriate, manage an assigned claims caseload consistent with the incumbent's qualifications, role responsibilities, and established authority.

What You'll Bring:

• Juris Doctor degree required.
• Typically has 4-8 years professional experience in title insurance / title underwriting and in depth knowledge on title insurance claims and resolution.
• Substantial relevant professional experience in title insurance, title underwriting, title claims, or a related field.
• Demonstrated knowledge of title insurance claims investigation, evaluation, and resolution.
• Prior leadership, supervisory, team lead, or other experience demonstrating the ability to direct and develop others preferred.
• Demonstrated knowledge of title insurance, title claims, and claims resolution practices.
• Sound management and people leadership practices.
• Ability to coach and develop employees with varying levels of experience and technical expertise.
• Strong analytical skills and demonstrated judgment in evaluating claims and determining when escalation is appropriate.
• Ability to interpret and apply Company policies, procedures, coverage provisions, and established authority levels.
• Strong communication, negotiation, organizational, and problem-solving skills.
• Ability to effectively manage competing priorities, workloads, and deadlines.
• Ability to collaborate effectively with attorneys, senior leadership, underwriting, operations, and other business partners.

What We Offer

First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

• medical
• dental
• vision
• 401k
• PTO/paid sick leave
• employee stock purchase plan