Claims Specialist, Risk Management

heritagecareersite; Ontario (CA); On-site; USD 30,000 - 32,000; Full time

Job summary

Heritage Grocers Group, LLC is seeking a Claims Specialist to direct and process workers' compensation and general liability claims across our business units. You will coordinate with store administrators, HR, clinics, insurers, and legal contacts to ensure timely, accurate resolutions.

The role requires 1–3 years of claims experience and bilingual Spanish writing ability; a high school diploma is required with degree preferred.

Qualifications

• High School Diploma required; college degree preferred.
• 1–3 years of claims management experience; workers' compensation preferred.
• Bilingual in Spanish including writing.

Responsibilities

• Oversee and navigate the complete lifecycle of workers' compensation and general liability claims.
• Review claim intake paperwork for accuracy and ensure proper documentation.
• Communicate with store admins, HR, clinics, insurers, and legal representatives.
• Maintain incident and claim information in logs and SharePoint.
• Ensure timely reporting and appropriate medical treatment for injured employees.
• Adhere to confidentiality and ethical standards.

Skills

Attention to detail

Multitasking

Communication skills

Typing

Microsoft Office

Education

High School Diploma

College degree preferred

Tools

Microsoft Office

Job description

At Heritage Grocers Group, LLC, how we work is defined by shared values that include absolute integrity, respect, and collaboration. But it's more than that, it's smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you'll have the opportunity to grow with us professionally, personally, and financially. You'll be part of a team that genuinely cares about helping you succeed, and you'll work alongside talented colleagues, while making a difference in our communities.

POSITION SUMMARY:

The Claims Specialist will be responsible for directing, monitoring, and processing all workers' compensation and general liability claims for HGG business units. A successful candidate will provide high-level support and customer service to team members across the organization. Primarily communicating with store administrators, store directors, human resources department, industrial clinics, insurance adjusters and legal representatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee and navigate the complete lifecycle of the workers' compensation claims and general liability claims, guaranteeing precise and punctual resolution.
• Evaluate and review all claim intake paperwork for accuracy.
• Ensure the claim files follow company best practices.
• Report on-the-job injuries of team members to the third-party administrator via online portal within 24-hours of receipt of injury.
• Report customer incidents and injuries to the third-party administrator via online portal within 24-hours of receipt of Letter of Representation or failure to resolve the incident in-house.
• Maintain incident and claim information in the claims' assignment log and in the SharePoint folder.
• Monitor to ensure all the necessary paperwork is submitted to the third-party administrator.
• Communicate with injured team members, store administrators, store directors and insurance adjusters to provide updates on claims and medical status.
• Monitor the claims to ensure they are processed accordingly, and that proper medical treatment is provided to the injured team member.
• Provide support to store administrators/store directors for submission of transitional work report documents and ensure modified work restrictions are being followed.
• Investigate, address, and resolve any inconsistencies in the handling of the claims.
• Communicate to insurance adjusters, legal representatives, and other outside parties with questions involving medical/indemnity/litigated claims within 24 hours.
• Collaborate with the Safety Department when a workplace danger or safety risk is recognized for investigation and documentation.
• Prepare and analyze various reports - disbursement expenses such as replenishment and claim activity payments from Third Party Administrators.
• Adhere to strict confidentiality and ethical standards when handling sensitive claim information.
• Other projects and duties as assigned.

EDUCATION AND EXPERIENCE:

• High School Graduate (college degree, professional certifications and licenses preferred).
• Minimum 1-3 years of claims management experience; workers' compensation preferred.
• Must be bilingual in Spanish including in writing.

SKILLS AND QUALIFICATIONS:

• Attention to detail and thoroughness of work completed.
• Positive attitude and ability to manage multiple tasks at once.
• Timely execution of deliverables.
• Proficiency in typing required.
• Basic to intermediate proficiency with Microsoft Office applications.
• Excellent communication, collaboration, organizational, and critical thinking skills.

PHYSICAL DEMANDS AND WORK CONDITIONS:

• While performing the duties of this job, the employee is regularly required to sit, stand, and use the hands to handle objects, tools or controls.
• Successful performance requires vision abilities that include close vision and the ability to adjust focus.
• The work environment is that typical of an office.
• Ability to lift up to 10lbs.

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business or the work environment change.

Disclaimer :

Pay Scale $22 to $23

The pay scale above is a good faith estimate of the salary or hourly wage range that the employer reasonably expects to pay for the position. Within this range, individual pay is determined by multiple factors including, but not limited to, specific skills, relevant work experience, and relevant education and/or training. This information is provided to applicants in accordance with California Labor Code § 432.3 and state and local minimum wage standards.