Claims Specialist, Design Professional

AXA XL; Exton (PA); Hybrid; USD 88,500 - 154,900; Full time

Benefits offered by this job

Competitive retirement savings plan

Health and wellness programs

Learning opportunities for professional development

Job summary

AXA XL is hiring a Claims Specialist – Design Professional, focusing on managing complex professional liability claims for architects and engineers. This role demands strong analytical skills and the ability to negotiate effectively while maintaining high-quality relationships with insureds.

The ideal candidate should have a Bachelor's degree (Juris Doctor preferred) and previous experience in claims handling. A competitive salary range from $88,500 to $154,900 USD plus benefits is offered.

Qualifications

• Intermediate level professional liability claims‑handling experience.
• Managing, negotiating, and resolving complex claims.
• Insurance adjuster licenses for all states required or willingness to obtain.

Responsibilities

• Manage Design Professional liability claims across multiple jurisdictions.
• Negotiate claims and participate in mediations.
• Coordinate communications with key external stakeholders.
• Ensure high-quality relationships with insureds and brokers.

Skills

Robust analytical and technical skills for complex claims

Effective collaboration with claims management

Excellent verbal and written communication

Proactive, results‑oriented file handling

High ethical standards and integrity

Client‑service orientation

Education

Bachelor’s degree

Juris Doctor (JD)

Job description

Claims Specialist – Design Professional

Location: Multiple Locations

Equal Opportunity Employer.

AXA XL’s claims team specializes in handling complex professional liability claims for architects and engineers. In this role you will collaborate with regional practice leaders, brokers, and insureds, taking ownership of critical issues and ensuring optimal outcomes for both the insured and AXA XL.

Responsibilities

• Proactively manage Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders.
• Use robust technical skills and subject matter expertise to handle complex claims within authority, setting timely and appropriate reserves.
• Partner with defense counsel to pursue cost‑efficient litigation strategies aligned with AXA XL best practices.
• Evaluate settlement value and negotiate claims and litigated matters within authority, participating in mediations and settlement conferences.
• Coordinate and manage communications with internal colleagues and key external stakeholders (clients, brokers, reinsurers, vendors) to provide the highest level of customer service.
• Ensure all documentation is present in the claim file and that Claims Handler Guidelines and protocols are followed.
• Maintain high‑quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including prompt contract reviews for insurability.
• Participate actively in marketing and promotional activities, including some public speaking.

Qualifications

• Education: Bachelor’s degree required; Juris Doctor (JD) preferred.
• Experience: Intermediate level professional liability claims‑handling experience, including managing, negotiating, and resolving complex claims.
• Licensing: Insurance adjuster licenses for all states requiring licenses, or willingness to obtain such licenses immediately.
• Skills and Abilities:
  • Proactive, results‑oriented file handling and decision making.
  • Robust analytical and technical skills for complex claims.
  • Effective collaboration with claims management, insureds, brokers, underwriters, and legal counsel.
  • Excellent verbal and written communication, presentation, and influencing skills.
  • High ethical standards and integrity.
  • Continuous improvement mindset, welcoming new ideas and learning opportunities.
  • Client‑service orientation, delivering value throughout the claims experience.

Salary and Benefits

U.S. base salary range: $88,500 to $154,900 USD. Actual pay will be determined based on skills, experience, and location to ensure market alignment and internal equity.

Benefits include a competitive retirement savings plan, health and wellness programs, and a range of learning opportunities for professional development.