Claims Service Representative

AvonRisk; Louisville (KY); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

HSA contributions

FSA plans

Life and disability insurance

401(k) with company match

Paid time off and holidays

Employee assistance program

Job summary

AvonRisk, a leading risk management firm, is hiring in Louisville, KY for a Claims Support role focused on setting up new claims, issuing payments, and supporting adjusters and nurses. The ideal candidate provides strong customer service to clients, providers and claimants, with attention to detail and timeliness.

Responsibilities include document imaging, mail-out communications, and collaboration on various projects across states, ensuring accuracy and compliance with client requirements.

Qualifications

• Strong data entry with high accuracy (8,000 keystrokes, ≤5% error).
• Excellent organization and prioritization.
• Ability to work independently and with a team across multiple tasks.
• Clear communication and phone skills.
• Punctual, reliable attendance.
• Comfort with multi-client/state variations in claims processes.

Responsibilities

• Set up new claims in the system.
• Image documents.
• Provide customer service to clients, providers & claimants.
• Mail out documents.
• Issue payments.
• Assist with projects as needed.

Skills

Data entry

Organizational skills

Teamwork

Communication skills

Attendance & reliability

Job description

Description

About AvonRisk

AvonRisk is the nation’s leading specialty risk manager for self-insured organizations, uniting respected regional leaders in workers’ compensation, liability, managed care, and risk management across 32 states. With nearly 700 professionals and brands including Intercare, InterMed, George Hills, and AS&G Claims Administration, we’re a people-focused, operations-driven organization that prioritizes reasonable caseloads, strong training, collaborative teams, and expert support.

We invest in tools and workflows that reduce friction—not increase volume—and create real career paths for professionals who want to grow or move into leadership. At AvonRisk, you’re part of a team that values good judgment, curiosity, and accountability, and gives you the support to succeed.

Position Summary

This position will be responsible for setting up new claims, issuing payments, provide support to adjusters and nurses. The right candidate will also provide customer service for client, providers and claimants. Certain duties may vary depending on the clients and states handled.

Essential Functions

• Set up new claims in system
• Image documents
• Provide Customer service to clients, providers & claimants
• Mail out documents
• Issue payments
• Assist with projects as needed

Requirements

Skills & Abilities

• Strong alpha/numeric data entry skills of 8,000 keystrokes with a 5% or below error rate
• Strong organizational skills
• Ability to work independently and in a team environment under general management direction to complete all assignments
• Good communication and telephone skills
• Ability to prioritize multiple task
• Prompt and regular attendance to pre-approved office schedule

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

AvonRisk offers a competitive, people-first benefits package:

• Comprehensive medical, dental, and vision benefits
• Company contributions to HSA and FSA plans
• Employer-paid life and disability insurance
• 401(k) with company match
• Paid time off (PTO) and company-paid holidays
• Employee assistance resources and a supportive culture that values balance and wellbeing

Equal Opportunity Employer

AvonRisk is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Pursuant to the Los Angeles and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest or conviction records.