Claims Review Specialist, DSNP

8925 Mass General Brigham Health Plan Holding Company, Inc.; Somerville (MA); Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Remote work

Job summary

Mass General Brigham Health Plan Holding Company, Inc. is seeking a D-SNP Claims Review Specialist to process SCO and One Care claims, ensuring accurate adjudication and compliance. The role supports remote work from most US states with a 40-hour week and competitive pay.

You will review claims, verify pricing and authorizations, and enter data as needed while collaborating with other departments to resolve issues. Healthcare knowledge and strong customer service are essential.

Qualifications

• Hands-on experience with SCO and OneCare claims processing.
• Proficiency in QNXT or similar claims adjudication systems (e.g., Facets).
• Knowledge of healthcare claims processes and standard billing codes.
• Strong customer service orientation and effective communication.

Responsibilities

• Adjudicate D-SNP/SCO and OneCare claims in alignment with policy and procedures.
• Review and research claims across systems, verify pricing, contracts, and authorizations.
• Enter claims into processing systems when needed.
• Apply benefits correctly per policies and care plans.
• Collaborate with external teams to resolve claim issues promptly.
• Utilize training resources to stay current with processes.
• Meet performance goals for productivity, accuracy, and attendance.
• Document updates in call tracking and reporting systems.
• Identify and escalate system or pricing issues as they arise.

Skills

SCO claims processing

OneCare claims processing

Medical billing terminology

Customer service

Education

High School Diploma or Equivalent

Associate's degree preferred

Tools

QNXT

Facets

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage. Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills. We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

The D‑SNP Claims Review Specialist reviews and processes Senior Care Options (SCO) and One Care medical claims requiring manual intervention when auto‑adjudication is not achieved. The Specialist ensures claims are adjudicated accurately, timely, and in compliance with Mass General Brigham Health Plan administrative policies, operational procedures, and clinical guidelines. The ideal candidate brings hands‑on experience with SCO and One Care claims processing and demonstrated proficiency in QNXT or similar claims adjudication systems (e.g., Facets).

Essential Functions

• Adjudicate claims to pay, deny, or pend as appropriate in a timely and accurate manner according to company policy and desktop procedure.
• Review and research assigned claims by navigating multiple systems and platforms, then accurately capturing the data/information necessary for processing (e.g., verify pricing/fee schedules, contracts, Letter of Agreement, prior authorization, applicable member benefits).
• Manually enters claims into claims processing system as needed.
• Ensure that the proper benefits are applied to each claim by using the appropriate processes and desktop procedures (e.g., claims processing policies, procedures, benefits plan documents).
• Communicate and collaborate with external department to resolve claims errors/issues, using clear and concise language to ensure understanding.
• Learn and leverage new systems and training resources to help apply claims processes/procedures appropriately (e.g., online training classes, coaches/mentors).
• Meet the performance goals established for the position in areas of productivity, accuracy, and attendance that drives member and provider satisfaction.
• Create/update work within the call tracking record‑keeping system.
• Adhere to all reporting requirements.
• Keep up to date with Desktop Procedures and effectively apply this knowledge in the processing of claims and in providing customer service.
• Identify and elevate system issues, configuration issues, pricing issues etc., in a timely manner.
• Process member reimbursement requests as needed.

Qualifications

Education

High School Diploma or Equivalent required; Associate's degree preferred

Experience

Related Healthcare Experience 1-2 years required; At least 2-3 years of previous experience in the health insurance industry in functions such as claims processing highly preferred; SCO and OneCare claims processing experience highly preferred.

Knowledge, Skills, and Abilities

• Knowledge of healthcare claims processes for (D-SNP/fully-integrated Medicare & Medicaid/Mass Health highly preferred.
• Knowledge of ICD-10, HCPCS, CPT-4, and Revenue Codes highly preferred.
• Knowledge of medical terminology highly preferred.
• Familiarity with insurance plans, government programs, and their billing requirement preferred.
• Knowledge of claim forms (professional and facility) highly preferred.
• Professional Coder Certificate is highly desirable.
• Strong customer service orientation and ability to handle sensitive or difficult situations with empathy and professionalism.

Additional Job Details (if applicable)

Working Condition This is a remote role that can be done from most US states.

Remote Type Remote Work Location 399 Revolution Drive.

Scheduled Weekly Hours 40.

Employee Type Regular Work Shift Day (United States of America).

Pay Range $17.71 - $25.28/Hourly Grade 2.

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.