Claims Review Specialist

Mass General Brigham; United States; Remote; USD 24,000 - 35,000; Full time

Benefits offered by this job

Remote work eligible

Job summary

Mass General Brigham Health Plan Holding Company, Inc. is seeking a Claims Analyst to evaluate medical claims, validate ICD-10 and CPT codes, and ensure proper documentation and adherence to billing regulations. The role requires attention to detail, knowledge of medical coding, and strong communication with insurers and patients.

Remote-friendly with standard business hours. The position supports accurate billing, auditing for compliance, and staying current with payer policies to ensure proper

Qualifications

• Knowledge of medical billing and coding principles, reimbursement methodologies, and insurance claim submission processes.
• Knowledge of healthcare regulations and HIPAA guidelines.
• Strong attention to detail and accuracy in claim submissions and recordkeeping.
• Excellent communication skills, both written and verbal, with insurance companies, patients, and colleagues.

Responsibilities

• Review and assess medical claims from providers, insurers, and patients to identify discrepancies or potential fraud.
• Analyze and validate ICD-10 diagnosis codes and CPT procedure codes on claims.
• Ensure documentation supports services rendered (physician notes, test results, etc.).
• Analyze claim payments and compare to contracted rates and fee schedules.
• Identify underpayments, overpayments, and billing errors.
• Audit medical claims for compliance with billing regulations and internal policies.
• Stay updated on payer policies and reimbursement rules.

Skills

Medical billing knowledge

Coding principles

Attention to detail

Communication skills

Education

High School Diploma or Equivalent

Associate’s Degree preferred

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

Responsible for evaluating claims submitted by healthcare providers, insurance companies, and patients to ensure proper coding, documentation, and adherence to billing regulations

Essential Functions

• Review and assess medical claims submitted by healthcare providers, insurance companies, and patients to identify any discrepancies, errors, or potential fraud.
• Analyze and validate the assigned diagnosis codes (ICD-10) and procedure codes (CPT) on medical claims to ensure accurate representation of the provided healthcare services.
• Ensure that the medical claims include complete and accurate documentation supporting the services rendered, including physician notes, test results, and other relevant records.
• Analyze claim payment amounts and compare them to contracted rates, fee schedules, and industry benchmarks.
• Identify underpayments, overpayments, and potential billing errors.
• Conduct comprehensive audits of medical claims to verify compliance with billing regulations, payer policies, and internal policies and procedures.
• Stay updated on insurance company policies, billing guidelines, and reimbursement rules.

Qualifications

Education

• High School Diploma or Equivalent required; Associate’s Degree preferred

Experience

• Related Healthcare Experience 1-2 years required
• At least 2-3 years of previous experience in the health insurance industry in functions such as claims processing highly preferred

Knowledge, Skills, and Abilities

• Knowledge of medical billing and coding principles, reimbursement methodologies, and insurance claim submission processes.
• Knowledge of healthcare regulations and compliance, including HIPAA guidelines.
• Familiarity with insurance plans, government programs, and their billing requirements.
• Strong attention to detail and accuracy in claim submissions and recordkeeping.
• Excellent communication skills, both written and verbal, to interact effectively with insurance companies, patients, and colleagues.
• Strong customer service orientation and ability to handle sensitive or difficult situations with empathy and professionalism.

Working Condition

• This is a full-time role with a Monday through Friday schedule, generally 8:30-5:00 PM Eastern Time
• This position is eligible for remote work from approved U.S. locations, subject to organizational requirements.
• Remote employees must maintain a stable internet connection and a secure, private, quiet workspace appropriate for handling confidential and protected health information.
• Remote workspace requirements, including privacy and security standards, may be verified in accordance with organizational policy

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

EEO Statement:

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.