Claims Representative Liability-NARBI

Sentry Insurance; Nashville (TN); Hybrid; USD 52,000 - 68,000; Full time

Benefits offered by this job

Hybrid work schedule

Meal stipend / dining on site

Tuition reimbursement

Medical, dental, and vision coverage

Parental leave

Pet insurance

Caregiver leave

Wellness resources

Paid time off + volunteer time off

401(k) match

Community involvement via Sentry Found

United Way support

Job summary

Sentry Insurance is seeking a Claims Representative - Liability in Nashville to manage auto bodily injury claims. You will verify coverage, assess liability, and negotiate settlements while ensuring regulatory compliance and timely payouts. The role emphasizes clear communication and customer empathy throughout the claims process.

The position offers hybrid work options, ongoing learning, and comprehensive benefits as part of Sentry's total rewards package.

Qualifications

• Bachelor's degree or equivalent work experience.
• Minimum 1 year of related work experience.
• Ability to review and analyze detailed documents, policies and regulations.
• Ability to make appropriate claim decisions, prioritize, and manage workload.
• Effective verbal and written communication skills.
• Technological aptitude.
• Negotiation skills.

Responsibilities

• Manage a caseload, investigate liability, negotiate settlements, and resolve coverage issues.
• Verify coverage by reviewing policies and interpreting terms.
• Evaluate liability, take statements, review reports, and negotiate or deny liability.
• Set claim reserves and negotiate settlements within guidelines.
• Document decisions and communications to ensure regulatory compliance.
• Provide empathetic service and explain the claims process to customers.

Skills

Verbal and written communication

Analytical skills

Negotiation skills

Decision making

Prioritization

Technological aptitude

Education

Bachelor's degree or equivalent

Job description

Manage a caseload, investigate liability, negotiate settlements, and resolve coverage, negligence, and damage issues accurately.

This position will be handing Non-Attorney Represented Bodily Injury Auto Claims:

What You'll Do

As a Claims Representative - Liability, you will:

• Verify coverage by thoroughly reviewing the policies and interpreting policy terms, conditions and language.
• Evaluate liability by taking recorded statements, reviewing police reports, and compiling other pertinent evidence. Negotiate or deny liability based on the investigation outcome.
• Set appropriate claim reserves in a timely manner based on ongoing evaluations of liability. Negotiate settlements with policyholders, claimants, and other insurance carriers to reach fair resolutions within established guidelines. Ensure claims are paid promptly and within authorized limits.
• Ensure compliance with industry regulations, legal requirements, and internal policies by thoroughly documenting all decisions, communications, and activities throughout the entire claims process.
• Provide empathetic and supportive service to customers as they navigate challenging situations, clearly explaining the claims process, keeping them informed of their claim process, and communicating decisions along with the reasoning behind them.
• Ability to obtain and maintain state licensing requirements

What it Takes

• Bachelor's degree or equivalent work experience
• Minimum 1 year of related work experience
• Ability to review and analyze detailed documents, insurance policies, coverages, and insurance regulations
• Ability to make appropriate claim decisions, prioritize, and manage workload
• Effective verbal and written communication skills
• Technological aptitude
• Demonstrated fundamental negotiation skills

Here is what you can look forward to as part of our team:

At Sentry, your total rewards go beyond competitive compensation. We're committed to supporting the whole you, which is why we offer a comprehensive package designed to help you thrive both professionally and personally.

• Hybrid Flexibility:Enjoy the best of both worlds. With optional work from home on Mondays and Fridays and join your team in the office Tuesday through Thursday to collaborate and learn. We provide the technology and tools you need for both your office and home workspace from day one.
• Dining on Us:Depending on your location, we may provide a stipend that can be used at our on-site cafeteria or a meal allowance to keep you fueled.
• Continuous Learning:Unlock your potential through Sentry University and take advantage of our tuition reimbursement program.
• Comprehensive Benefits:We support your whole self with group medical, dental, and vision insurance along with parental leave, pet insurance, caregiver leave, and wellness resources. Options for HSA, FSA, and Dependent Care FSA are available.
• Work-Life Balance:Enjoy your generous Paid Time Off allowance to rest and take advantage of paid Volunteer Time Off to support your community.
• Investing in Your Future:We're committed to your long-term financial well-being. We offer a 100% company match on the first 8% you contribute to your 401(k) each pay period, and those funds vest immediately.
• Giving Back:Through the Sentry Foundation, we're proud to support the United Way and make a difference in our communities.

Why Join Sentry?

At Sentry, we believe our people are the heart of our success. We're proud to be recognized for the culture we've built, earning spots on Forbes' lists for America's Best Midsize Employers and Best Employers for New Grads, as well as Newsweek's America's Greatest Workplaces for Women and Diversity. These honors reflect our commitment to your professional satisfaction and growth.

Building on a Legacy

Our future is bright, but it's anchored in a long history of stability. Since our founding in 1904, we've dedicated ourselves to helping businesses protect their futures. That trust has made us one of the largest and most financially stable mutual insurance companies in the U.S. We're proud to have maintained an A+ rating from A.M. Best, the industry's leading authority, for over 30 years.

Your Career, Our Community

Whether you're working at our headquarters in Stevens Point, Wisconsin, or one of our many offices across the country, you'll find a challenging and rewarding environment. Explore theOur Teamstab on our Career Page to see the diverse career paths we offer, with a focus on ongoing development and professional growth.

Ready to own your future? Join us at Sentry, opportunities await!

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.