Claims Representative (IAP) - Workers Compensation Training Program | Marlton, NJ

Sedgwick Claims Management Services Ltd; Marlton (NJ); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental and Vision insurance

401k with matching

Paid time off (PTO)

Disability and life insurance

Employee assistance program

Job summary

Sedgwick invites you to join an entry-level trainee program in Marlton, NJ. The role begins with a four-week concept-based learning and onboarding experience, followed by on-the-job training with a dedicated mentor and manager to guide your development in claims adjusting.

Ideal candidates are strong communicators, empathetic, and organized, with a customer-service mindset and a willingness to learn and grow within the industry.

Qualifications

• Education: High School Diploma or GED required.
• Bachelor's degree preferred; 2+ years of customer service experience.
• Ability to manage multiple priorities and connect with injured workers, clients and providers.

Responsibilities

• Attend and complete the designated claims professional training program.
• Assist with workers’ compensation claims under supervision.
• Communicate with injured workers, employers, medical providers and carriers.
• Investigate claims by gathering medical records, reports and statements.
• Document claim activity and prepare detailed findings and recommendations.
• Administer claim benefits and ensure state compliance.
• Participate in meetings and claim reviews as needed.

Skills

Strong Communicators

Empathetic

Multi-Taskers

Accountable

Structured Thinkers

Ambitious

Agile Learners

Team Collaborators

Education

High School Diploma or GED

Bachelor's degree preferred

2 years customer service experience

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Representative (IAP) - Workers Compensation Training Program | Marlton, NJ

PRIMARY PURPOSE OF THE ROLE:

To be oriented and trained as a new industry professional. This role begins with a comprehensive 4-week concept-based learning and professional training program, followed by a dedicated onboarding experience before entering the on-the-job phase. You will be assigned a mentor and manager that will support and guide you on your career journey and be equipped with the foundational skills needed for a successful career in claims adjusting. While in the program, you’ll have the opportunity to grow and advance within the industry.

Next Class Date: 10/12/26 Location: Marlton, NJ - Onsite

ARE YOU AN IDEAL CANDIDATE?

We are seeking enthusiastic and service-oriented individuals for an entry-level trainee position who are:

• Strong Communicators
• Empathetic
• Multi-Taskers
• Accountable
• Structured Thinkers
• Ambitious
• Agile Learners
• Team Collaborators

ESSENTIAL RESPONSIBLITIES INCLUDE

• Attendance and completion of designated claims professional training program.
• Adjusting various levels of workers’ compensation claims under close supervision, which includes:
  • Processing and responding to incoming mail, emails and other claim related documents according to status of the claim.
  • Communicating effectively with injured workers, insureds/employers, medical providers, attorneys and carrier representatives, primarily through telephonic, video conference and email.
  • Thoroughly investigating new and existing claims by gathering relevant information including medical records, employer reports, and witness statements.
  • Investigating employer/employee relationships, policy verification, coverage and any potential for subrogation issues or fraud indicators.
  • Determining coverage, compensability and appropriate benefits in accordance with jurisdictional guidelines and carrier program requirements.
  • Documenting claims files and properly coding claim activity.
  • Preparing detailed reports documenting findings and recommendations.
  • Administering claim benefits i.e., indemnity and medical benefits, through maintenance of calendared claim-related action items, ensuring state compliance.
  • Participating in virtual and/or in-person meetings, claim reviews and business functions as needed for educational training, claim discussions and various meetings.

QUALIFICATIONS

Education Requirement – High School Diploma or GED. Bachelor's degree preferred and 2 years of customer service experience and/or combination of education and experience.

WORK ENVIRONMENT REQUIREMENTS INCLUDE

When applicable and appropriate, consideration will be given to reasonable accommodations.

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding
• Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $25.65/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape.

For more, see sedgwick.com