Claims Representative (IAP) Workers Compensation Training Program

Southern Arkansas University; Sedgwick (KS); Hybrid; USD 29,151 - 41,519; Full time

Benefits offered by this job

Medical, dental and vision insurance

401k and matching

PTO and disability insurance

Employee assistance programs

Job summary

A reputable educational institution is seeking candidates for the Claims Representative (IAP) Workers Compensation Training Program. This entry-level role offers a comprehensive training program with mentor support aimed at developing a career in claims adjusting. While no prior experience is needed, applicants should possess a high school diploma or GED. The position promises competitive pay, a diverse benefits package, and opportunities for professional growth within a stable work environment.

Qualifications

• High School Diploma or GED.

Responsibilities

• Attend and complete the specialized claims professional training program.
• Adjust various levels of workers' compensation claims under supervision.
• Process claim-related documents and respond to inquiries.
• Communicate with injured workers, employers, and medical providers.
• Investigate claims by gathering necessary information.
• Determine coverage and benefits according to guidelines.
• Document claims activities and prepare detailed reports.
• Administer claim benefits and maintain compliance.

Job description

Claims Representative (IAP) Workers Compensation Training Program

Are you looking for an impactful job requiring no prior experience that offers an opportunity to develop a professional career?

A stable and consistent work environment in an office setting.

A training program to learn how to investigate and resolve complex situations for employees and customers from some of the world’s most reputable brands.

Career development and promotional growth opportunities through increasing responsibilities.

A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs including medical, dental, vision & 401k.

PRIMARY PURPOSE OF THE ROLE:

To be oriented and trained as a new industry professional. This role begins with a comprehensive 4-week concept-based learning and professional training program, followed by a dedicated onboarding experience before entering the on-the-job phase. You will be assigned a mentor and manager that will support and guide you on your career journey and be equipped with the foundational skills needed for a successful career in claims adjusting. While in the program, you’ll have the opportunity to grow and advance within the industry.

2026 Locations

Onsite & Hybrid roles across the US.

2026 Class Dates

• 3/30
• 4/13
• 6/8
• 7/20
• 8/31
• 10/12

ARE YOU AN IDEAL CANDIDATE?

• Multi-Taskers
• Accountable
• Structured Thinkers
• Ambitious

ESSENTIAL RESPONSIBILITIES INCLUDE

• Attendance and completion of designated claims professional training program.
• Adjusting various levels of workers’ compensation claims under close supervision, which includes:
  • Processing and responding to incoming mail, emails and other claim related documents according to status of the claim.
  • Communicating effectively with injured workers, insureds/employers, medical providers, attorneys and carrier representatives, primarily through telephonic, video conference and email.
  • Thoroughly investigating new and existing claims by gathering relevant information including medical records, employer reports, and witness statements. Investigating employer/employee relationships, policy verification, coverage and any potential for subrogation issues or fraud indicators.
  • Determining coverage, compensability and appropriate benefits in accordance with jurisdictional guidelines and carrier program requirements.
  • Documenting claims files and properly coding claim activity. Preparing detailed reports documenting findings and recommendations.
  • Administering claim benefits i.e., indemnity and medical benefits, through maintenance of calendared claim‑related action items, ensuring state compliance.
  • Participating in virtual and/or in-person meetings, claim reviews and business functions as needed for educational training, claim discussions and various meetings.

QUALIFICATIONS

Education Requirement – High School Diploma or GED.

EXPERIENCE

No experience required.

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $25.65/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.