Claims Representative - IAP (SkillBridge Conversion)

Sedgwick; Iowa (LA); Hybrid; USD 28,487,000 - 40,572,000; Full time

Benefits offered by this job

Healthcare benefits

401k matching

Paid time off

Job summary

Sedgwick, a leading provider of claims and risk solutions, seeks a Claims Representative - IAP (SkillBridge Conversion) for an entry-level, training-focused role. You will begin with a 4-week concept-based learning program, followed by onboarding and mentorship to build foundational claims adjusting skills.

Ideal candidates communicate clearly, empathize with clients, and manage multiple tasks while maintaining structure and accountability.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred; 2 years customer service experience or equivalent.
• Training program with onboarding and mentorship provided.

Responsibilities

• Attend and complete the designated claims professional training program.
• Adjust various levels of workers' compensation claims under supervision; process mail, emails, and documents.
• Communicate with injured workers, insureds, medical providers, attorneys and carriers via phone, video, and email.
• Investigate claims by gathering medical records, employer reports, and witness statements; assess relationships and coverage.
• Determine coverage, compensability, and benefits per jurisdictional guidelines and carrier requirements.
• Document claims files, code activity, and prepare detailed reports; maintain calendars for benefits administration.
• Participate in meetings, reviews, and training sessions as needed.

Skills

Strong Communicators

Empathetic

Multi-Taskers

Accountable

Structured Thinkers

Ambitious

Agile Learners

Team Collaborators

Education

High School diploma or GED

Bachelor's degree preferred

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work

Fortune Best Workplaces in Financial Services & Insurance

Claims Representative - IAP (SkillBridge Conversion)

Are you looking for an impactful job that offers an opportunity to develop a professional career? A stable and consistent work environment in an office setting. A training program to learn how to investigate and resolve complex situations for employees and customers from some of the world's most reputable brands. Career development and promotional growth opportunities through increasing responsibilities. A diverse and comprehensive benefits package to take care of your mental, physical, financial and professional needs including medical, dental, vision & 401k.

PRIMARY PURPOSE OF THE ROLE:

To be oriented and trained as a new industry professional. This role begins with a comprehensive 4-week concept-based learning and professional training program, followed by a dedicated onboarding experience before entering the on-the-job phase. You will be assigned a mentor and manager that will support and guide you on your career journey and be equipped with the foundational skills needed for a successful career in claims adjusting. While in the program, you'll have the opportunity to grow and advance within the industry.

ARE YOU AN IDEAL CANDIDATE?

• Strong Communicators
• Empathetic
• Multi-Taskers
• Accountable
• Structured Thinkers
• Ambitious
• Agile Learners
• Team Collaborators

ESSENTIAL RESPONSIBLITIES INCLUDE

• Attendance and completion of designated claims professional training program.
• Adjusting various levels of workers' compensation claims under close supervision, which includes: Processing and responding to incoming mail, emails and other claim related documents according to status of the claim.
• Communicating effectively with injured workers, insureds/employers, medical providers, attorneys and carrier representatives, primarily through telephonic, video conference and email.
• Thoroughly investigating new and existing claims by gathering relevant information including medical records, employer reports, and witness statements. Investigating employer/employee relationships, policy verification, coverage and any potential for subrogation issues or fraud indicators.
• Determining coverage, compensability and appropriate benefits in accordance with jurisdictional guidelines and carrier program requirements.
• Documenting claims files and properly coding claim activity. Preparing detailed reports documenting findings and recommendations.
• Administering claim benefits i.e., indemnity and medical benefits, through maintenance of calendared claim-related action items, ensuring state compliance.
• Participating in virtual and/or in-person meetings, claim reviews and business functions as needed for educational training, claim discussions and various meetings.

QUALIFICATIONS

• Education Requirement - High School Diploma or GED.
• Bachelor's degree preferred and 2 years of customer service experience and/or combination of education and experience.

WORK ENVIRONMENT REQUIREMENTS INCLUDE

• When applicable and appropriate, consideration will be given to reasonable accommodations.
• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
• Physical: Computer keyboarding
• Auditory/Visual: Hearing, vision and talking

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $25.65/hr. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits. #claims #entrylevel

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.