Claims Representative, Appraiser

Plymouth Rock Assurance; City of Yonkers (NY); On-site; USD 62,000 - 84,000; Full time

Benefits offered by this job

Paid time off (4 weeks)

Health insurance (start Day 1)

401(k) employer contribution

Professional development support

Wellness program and fitness reimburse

Paid family leave

Tuition reimbursement

Job summary

Plymouth Rock Assurance is seeking a Claims Representative, Appraiser to prepare physical damage estimates for auto claims and deliver high levels of customer service. The role covers parts of NY and adjacent counties, with occasional travel for catastrophe claims.

The ideal candidate has a bachelor’s degree and at least 2 years of NY auto claims appraisal experience, plus a valid driver's license. Strong mechanical aptitude and the ability to inspect vehicles in various locations are required.

Qualifications

• Bachelor's degree required with a minimum of 2 years NY auto claims appraisal experience.
• Must have valid Driver’s license and favorable driving record.
• Ability to work outside in inclement weather and travel as needed.

Responsibilities

• Survey damages, prepare estimates and negotiate settlements on partial and total losses within authority.
• Issue drafts to appropriate parties and document the claim file as needed.
• Complete re-inspections and supplements timely and per guidelines.
• Comply with production standards and estimating guidelines.
• Maintain service, expense control and public relations at all times.
• Complete investigative reports and participate in team meetings.
• Assist in catastrophe claims handling when requested, including travel.

Skills

Customer service

Mechanical aptitude

Education

Bachelor's degree

Job description

The Claims Representative, Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first or third party damages. The party will be required to provide a high level of customer service while utilizing measures to control severities. This role would cover, but is not limited to the Bronx, Westchester, Rockland Counties, and Northern NJ.

Responsibilities

• Survey damages, prepare estimates and negotiate settlements on partial and total losses within their established authority level.
• Issue drafts to the appropriate parties.
• Document the claim file as necessary.
• Complete re inspections and supplements in a timely manner and in accordance with all guidelines.
• Comply with all production standards and estimating guidelines
• Ensure that service, expense control and public relations are maintained at all times.
• Complete reports on investigative assignments.
• Participate in team meetings
• Participate in catastrophic claim handling when requested. This may include overnight travel for extended periods of time.
• Adhere to privacy guidelines and NJ Fair Claims Practices and/or New York Regulation 64.

Qualifications

• Bachelor's degree and a minimum of 2 years of NY auto claims appraisal experience.
• Must have valid Driver’s license and favorable driving record.
• Adverse conditions are encountered while inspecting vehicles. Incumbent must be able to work outside in inclement weather and drive long distances.
• Comfortable completing inspections of damaged vehicles including but not limited to crawling under and around vehicles, inspecting vehicles in tight quarters at body shops and salvage yards, etc.
• Must be willing to participate in catastrophe claim handling when requested. This may include traveling to other locations, extended and weekend hours, and up to a three week stay away from home.
• Must have a strong mechanical aptitude.
• Body shop experience a plus but not required.
• Must be organized and possess the ability to work independently with limited supervision

SALARY RANGE

The pay range for this position is $62,000 to $84,000 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

Perks & Benefits

• 4 weeks accrued paid time off, 8 paid national holidays per year, and 2 floating holidays
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Annual 401(k) Employer Contribution
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Robust health and wellness program and fitness reimbursements
• Various Paid Family leave options including Paid Parental Leave
• Tuition Reimbursement

About The Company

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".