Claims Representative

Auto-Owners Insurance; Appleton (WI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Pension plan

Paid time off

Job summary

Auto-Owners Insurance in Wisconsin is seeking a motivated claims trainee to join our team. This entry‑level role handles the life cycle of claims from investigation through resolution under close supervision.

After initial in-person training, this role could offer merit-based work-from-home flexibility up to three days per week, with opportunities to obtain an adjuster license and build foundational knowledge in loss adjustment as you grow with the company.

Qualifications

• Bachelor’s degree or direct equivalent experience in property/casualty claims handling.
• Ability to organize data, multi-task and make independent decisions.
• Above average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to work with a diverse group of individuals.
• Ability to handle mathematical problems and read financial documents.

Responsibilities

• Investigate, evaluate, and settle entry-level insurance claims.
• Study policies, endorsements, and forms to build foundational knowledge.
• Learn and comply with company claim handling procedures.
• Develop entry-level claim negotiation and settlement skills.
• Serve the needs of agents, insureds, and others effectively.
• Meet with claimants, legal counsel, and third parties.
• Develop specialized skills including estimating and loss adjustment software.
• Obtain and maintain adjuster licenses as required by statute.

Skills

Communication skills

Data organization

Report writing

Problem solving

Data security

Diversity awareness

Mathematics

Driving license

Continuous learning

Education

Bachelor’s degree or equivalent (property/casualty claims)

Tools

Loss adjustment software

Job description

A career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work‑from‑home program based on job responsibilities. After initial training in‑person, this specific role could have the flexibility to work from home up to 3 days per week.

Auto-Owners Insurance, a top‑rated insurance carrier, is seeking a motivated claims trainee to join our team. This job handles entry‑level insurance claims under close supervision through the life‑cycle of a claim including but not limited to: investigation, evaluation, and claim resolution. This job provides service to agents, insureds, and others to ensure claims resolve accurately and timely. This job includes training and development completion of the Company’s claims training program for the assigned line of insurance and requires the person to:

• Investigate, evaluate, and settle entry‑level insurance claims
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products
• Learn and comply with Company claim handling procedures
• Develop entry‑level claim negotiation and settlement skills
• Build skills to effectively serve the needs of agents, insureds, and others
• Meet and communicate with claimants, legal counsel, and third‑parties
• Develop specialized skills including but not limited to, estimating and use of designated computer‑based programs for loss adjustment
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements

Desired Skills & Experience

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling
• Ability to organize data, multi‑task and make decisions independently
• Above average communication skills (written and verbal)
• Ability to write reports and compose correspondence
• Ability to resolve complex issues
• Ability to maintain confidentially and data security
• Ability to effectively deal with a diverse group individuals
• Ability to accurately deal with mathematical problems, including, geometry (area and volume) and financial areas (such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents)
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Continually develop product knowledge through participation in approved educational programs

Benefits

Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully‑funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you’re looking to do rewarding work alongside great people, Auto-Owners is the place for you!

Equal Employment Opportunity

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.