Claims Quality Control Specialist (Hybrid)

Intact Insurance U.S.; Canton (MA); Hybrid; USD 118,000 - 138,000; Full time

Benefits offered by this job

Comprehensive medical, dental and visn

Paid time off

401(k) with up to 12% annual contrib

Mental health support

Job summary

Intact Insurance Specialty Solutions in Canton, MA, with hybrid work options, seeks a Claims Quality Control Specialist. You will audit claims, identify quality gaps, and drive improvements across the unit while supporting training and standards updates.

The role requires five+ years in claims and an associate or bachelor’s degree or equivalent experience. The position offers a competitive base salary with bonus potential and a comprehensive benefits package.

Qualifications

• Associates or Bachelor’s degree or equivalent experience required.
• 5 or more years of claims experience.

Responsibilities

• Identify, assess, and report on Quality Control issues.
• Conduct audits and report on QC activities; address deficiencies and train as needed.
• Provide input for updates to corporate claim handling standards.
• Serve as available resource for projects beyond Quality Control.
• Conduct system and process training.
• Anticipate and meet customer needs internally and externally.
• Evaluate claim file quality through audits.
• Assist with other Claim operational needs as required.

Skills

Auditing

Quality control

Claims experience

Training

Education

Associate or Bachelor's degree

Job description

Our employees are at the heart of what we do: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you are bringing this purpose to life alongside a passionate community. Feel empowered to learn and grow while being valued for who you are. At Intact, we commit to supporting you in reaching your goals with tools, opportunities, and flexibility. It’s our promise to you.

Who We Are

At Intact Insurance Specialty Solutions, we are experts at what we do in protecting what makes businesses unique. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups.

Intact’s Global Specialty Lines business spans across more than 20 verticals in four distinct markets: U.S., Canada, UK and Europe. The following opportunity is for our U.S. team.

The opportunity

We currently have an opportunity for a Claims Quality Control Specialist to join our Claims team based in our Canton, MA; Denver, CO or Farmington, CT offices on a hybrid schedule. Under limited supervision, performs various auditing and compliance functions to ensure departmental and regulatory requirements are met. Some of the Claims Quality Control Specialist responsibilities include but are not limited to:

• Identifies, assesses, and reports on Quality Control issues.
• Conducts and reports on Claims Quality Control activities; makes recommendations to address deficiencies and conducts related training as needed.
• Provides input for updates and/or changes to corporate claim handling standards for areas of subject-matter expertise.
• Serves as available resource to assume responsibility for projects or other activities beyond Quality control function.
• Conducts system and process training.
• Anticipates and meets all customer needs internally and externally.
• Evaluates claim file quality through appropriate audits.
• Assists with other Claim operational needs as required.

The expertise you bring

• Associates or Bachelor’s degree or equivalent experience required.
• 5 or more years of claims experience.

Our salary ranges are determined by many factors including location, role, experience and skillset of the candidate. The following ranges displayed reflect the target base salary for new hires; however, your recruiter will provide more specific compensation details during the hiring process. The typical base salary range for this position is: $94,000 - $132,000 based on the factors aforementioned. For candidates located in San Francisco, CA; Washington DC; our Massachusetts based offices and the New York City metro area, the base salary range is $118,000 - $138,000. In addition to base salary, full time Intact employees are also eligible for bonus potential and a full range of benefits to include but not limited to:

• Comprehensive medical, dental and vision insurance with no waiting period
• Competitive paid time off programs
• 401(k) savings and annual contributions of up to 12% of annual salary
• Mental health support programs, life and disability insurance, paid parental leave and a variety of additional voluntary benefits

This position will remain posted until a final candidate is selected. Once the role is filled, this job posting will be removed.

Why choose Intact

We live our Values: We are committed to acting with the highest of ethical standards through our five core values: integrity, respect, customer driven, excellence and social responsibility.

Our commitment to Diversity

Founded in our values, we see diversity as a strength and aspir to create an environment where everyone can be themselves, grow and succeed. Together, we will stand up for what’s right to build an inclusive society.

Manage your Time

What you accomplish matters more than hours in the office. We are committed to creating a positive and supportive environment in which you perform your best. Our Time-Off and Flexible Work Arrangement options help foster a healthy work-life balance.

Check out our Glassdoor reviews to see why people love working for Intact!

Our promise to you

Our Values are foundational to our success at Intact. You’ll make a difference every day when you live our Values, do your best work, are open to change, and invest in yourself.

In return, we promise you support, opportunities and performance-led financial rewards in a flexible work environment where you can:

• Shape the future: Help us lead an insurance transformation to better protect people, businesses and society.
• Win as a team: Collaborate with inspiring people to do your best work every day and together, stand up for what is right.
• Grow with us: Refresh and reinvent your skills, learn from our diverse teams, lift others up, and grow.

About Intact

At Intact Insurance Specialty Solutions we are experts at what we do. Our deep understanding of the specialty insurance market is the foundation for our customized solutions, backed by targeted risk control and claims services. Our employees are passionate about providing insurance coverage that’s aligned to our targeted customer groups. Today, we help protect over a dozen industries with tailored coverages and services.