Claims Payments & Reconciliation Specialist

ADP, Inc.; Jericho (NY); On-site; USD 66,000 - 70,000; Full time

Job summary

IPRO in Jericho, NY is seeking a Claims Payment Specialist to manage payment reconciliation, tracking, and refund administration for Federal Independent Dispute Resolution operations. You will work with stakeholders and internal teams to ensure accurate payment processing, reporting, recordkeeping, and compliance with financial controls.

Responsibilities include reviewing daily bank activity, matching remittance data, researching discrepancies, preparing daily transaction reports, and supporting

Qualifications

• Experience researching payment discrepancies, reconciling transactions and maintaining financial records.
• Advanced Excel skills including formulas, pivot tables, sorting, filtering and data validation.
• Experience using financial systems, databases, case management platforms, or CRM tools such as Salesforce.
• Strong attention to detail and accuracy in a high-volume environment.
• Excellent organizational and time-management skills with ability to manage competing priorities.
• Experience with project management tools and electronic document systems.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating across departments.
• Healthcare claims processing, payment reconciliation, or dispute resolution experience preferred.
• Strong problem-solving skills and ability to work with cross-functional teams.
• Ability to adapt, multitask, and meet deadlines in a fast-paced environment.

Responsibilities

• Review daily bank activity and identify incoming payments and deposits.
• Match remittance information to payments and maintain accurate records.
• Determine the source of payments, including providers, health plans, and other entities.
• Link payments to the appropriate disputes and transaction records.
• Research payments received without remittance documentation and identify related disputes.
• Maintain complete documentation and audit trails for payment activity, updates, adjustments, and account records.
• Respond to payment inquiries, remittance requests, and refund requests from providers, health plans, and other stakeholders.
• Partner with Accounting to support payment processing, reconciliation, and reporting.
• Prepare and distribute daily transaction reports.
• Monitor payment activity, outstanding items, workload, and operational metrics using system reports and tracking tools.
• Research and resolve unmatched transactions and payment discrepancies.
• Review disputes for closure when payment has not been received and document outcomes appropriately.
• Prepare and maintain bi-monthly closed-dispute reports, including data validation and cleanup.
• Maintain payor refund addresses and payment information.
• Support the setup of new ACH vendors.
• Review payment activity to determine refund eligibility, amounts, and recipients.
• Prepare refund requests and supporting documentation for approval and processing.
• Maintain records of issued checks, EFTs, remittances, and related financial documentation.
• Respond to inquiries regarding payment requirements, payment status, and refund processing.
• Meet internal deadlines and CMS requirements.
• Support audits, process improvements, reconciliation projects, and other special assignments.

Job description

IPRO in Jericho, NY is seeking a Claims Payment Specialist to manage payment reconciliation, tracking, and refund administration for Federal Independent Dispute Resolution operations. You will work with stakeholders and internal teams to ensure accurate payment processing, reporting, recordkeeping, and compliance with financial controls.

Responsibilities include reviewing daily bank activity, matching remittance data, researching discrepancies, preparing daily transaction reports, and supporting