Claims Manager (Workers Compensation)

Bhhc; San Diego (CA); Hybrid; USD 120,000 - 170,000; Full time

Benefits offered by this job

Hybrid work

Annual bonus

Retirement match

Health insurance

Life insurance

Disability insurance

Hospital indemnity

Flexible savings

PTO

Paid holidays

Volunteer day

EAP

Tuition reimbursement

Employee referrals

DEI program

Job summary

Berkshire Hathaway Homestate Companies (BHHC) in San Diego seeks a Claims Manager to lead indemnity claim units, develop Supervisors, and drive strategic initiatives focused on quality, customer experience, and financial performance.

You will leverage data and technology, ensure regulatory compliance, mentor staff, and collaborate with Claims, Underwriting, Legal, Finance, and HR to achieve business objectives. This is a hybrid role with opportunities for growth.

Qualifications

• Bachelor's degree or 8+ years relevant experience.
• California adjuster designation or ability to achieve within 9 months.
• 8+ years of workers compensation claims experience with at least 3 years supervisory.

Responsibilities

• Direct, lead, and develop indemnity claim teams through supervision of Claim Supervisors.
• Ensure compliance with statutes, regulations, case law, and company standards.
• Monitor performance metrics and implement improvements for quality and productivity.
• Oversee complex, high-exposure or litigated claims and risk management.
• Oversee reserving, settlements, and cost containment for claims.
• Lead cross-functional initiatives and strategic process improvements.
• Manage escalated customer concerns and preserve key relationships.

Skills

Staff leadership

Regulatory compliance

Data analytics

Microsoft Office

Claims management

Education

Bachelor's degree

Job description

Berkshire Hathaway Homestate Companies, Workers Compensation Division, has an opening in our San Diego office for a Claims Manager to provide strategic and operational leadership for multiple indemnity claim units through direct management and development of Claim Supervisors. This individual will be accountable for achieving organizational objectives related to claim quality, customer experience, financial performance, regulatory compliance, and employee engagement. The Claims Manager establishes and executes claim handling strategies, leverages data and technology to drive performance, ensures adherence to legal and company standards, and fosters a culture of accountability, collaboration, continuous improvement, and professional development.

• Direct, lead, and develop indemnity claim teams through effective management of Claim Supervisors, ensuring alignment with organizational goals, priorities, and performance expectations.
• Ensure claims are administered in compliance with applicable statutes, regulations, case law, and company standards, while achieving strong results in internal and external claim audits.
• Monitor operational and individual performance metrics, implementing strategies and corrective actions to improve claim quality, productivity, customer satisfaction, and claim outcomes.
• Provide oversight and guidance on complex, high-exposure, litigated, and strategically significant claims, ensuring sound claim resolution strategies and appropriate risk management practices.
• Promote and safeguard the financial integrity of claim files through timely and accurate reserving, settlement authority oversight, and effective claim cost containment practices.
• Utilize data analytics, reporting tools, and emerging technologies to identify trends, measure performance, mitigate risk, and drive operational improvements.
• Ensure timely implementation and consistent execution of changes in laws, regulations, industry best practices, and company claim management strategies.
• Develop, coach, and mentor Claim Supervisors, fostering professional growth, leadership effectiveness, employee engagement, succession planning, and accountability for results.
• Partner with stakeholders across Claims, Underwriting, Legal, Finance, Human Resources, and other departments to achieve business objectives and deliver integrated solutions.
• Lead or participate in strategic initiatives, process improvements, organizational objectives, training programs, and cross-functional projects that support operational excellence and continuous improvement.
• Manage escalated customer concerns, complaints, and service issues, ensuring timely resolution and preservation of key business relationships.
• Represent the organization in client meetings, claim reviews, audits, and other business forums, reinforcing the company's commitment to exceptional service and claim outcomes.
• Establish and communicate clear expectations, monitor results, and hold leaders accountable for performance, compliance, service standards, and professional conduct.
• Foster a culture of inclusion, collaboration, innovation, and continuous improvement that supports employee development and organizational success.

• EDUCATION: Bachelor's degree from an accredited college or university; or minimum 8 years relevant experience; or an equivalent combination of education and technical training combined.
• CERTIFICATIONS/LICENSES: Designated for California adjusting or ability to achieve within 9 months from placement into position.
• EXPERIENCE: A minimum of 8 years of work experience in workers compensation insurance claims adjusting, claims operations, or a closely related function, with a minimum of 3 years of supervisory experience.

• Knowledge of workers compensation regulatory requirements and best practices.
• Demonstrated proficiency with Microsoft Office/365 applications and able to quickly demonstrate mastery of proprietary and vendor software programs.
• Able to effectively analyze data from various sources and identify issues and trends.

• Hybrid Work Schedule (up to 2 days work from home upon eligibility)
• Annual bonus eligibility
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability InsuranceHospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Time Off
• Paid Holidays
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program

About Us

With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast. Relationships are the cornerstone of our culture, and we believe in doing the right thing. That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success. Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.

At BHHC we embrace diversity and foster an environment where our people can be their authentic selves. Our differences make us stronger and better together, which foster a harmonious workplace—something we truly value. We’ve created an approachable and collaborative atmosphere. Here you’ll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work. Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.